MTN Nigeria Jobs Vacancies

MTN
Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse
community in Africa and the Middle East, our brand is instantly recognisable.
It is through our compelling brand that we are able to attract the right
talents who we carefully nurture by continuously improving our employment
offerings even beyond reward and recognition.

We
are recruiting to fill the vacant position below:

Job
Title: Fraud System Analyst (Supervisory)
Location: Nigeria

Job
Description

To
monitor telecommunications services and electronic interaction for any
misuse as defined by NCC and MTN policy.
Provide
advice and recommendations on information systems strategy, policy
management, security and service delivery
Develop
tests to challenge existing fraud processes and make recommendations for
change.
Identify
unknown fraud, conduct behavioural patterning analysis and provide
feedback on control development and improvement.
Log
all fraud queries and resolutions into the fraud management logbook
promptly.
Identify
and document requirements, conduct business and technical studies, design,
develop, integrate and implement information systems business solutions.
Oversee
and coordinate all technical activities, and ensure all transaction and
administrative documentation is recorded and available for business use
Perform
analytical needs for fraud operations.
Recommend
additional tools and methods that could be deployed in combating fraud.
Develop,
integrate and implement solutions to identify, quantify and report all
identified revenue leakages due to fraudulent activities and information
system breaches and glitches.
Following
up with Revenue assurance and fraud Management system vendors to maintain
the operation of the RA&Fraud system
Monitoring
and analysing alarms generated by the fraud management system 24 hours a
day and 7days a week.
Client
engagement by reviewing URS (User Requirement Specification) with business
owners (Customers) to identify, document and assess technical and fraud
risks to integrated products software, hardware, Projects and data.
Collect
and present appropriate evidence according to documented incident handling
procedures to enable fraud prevention and detection.
Provide
input and feedback into fraud management reports.
Carry
out intelligence and trending analysis on key indicators and performance
that have impact on losses through fraud and prepare and present materials
on findings.
Develop
policies, processes and procedures to identify, control and mitigate all
possible risk and security breaches.
Provide
advice on information systems strategy, policy, management, security and
service delivery
Investigate
and resolve subscriber fraud incidents promptly in conformance to
documented policies.
Ad
hoc task and assist with internal investigations conducted by both
Subscriber Fraud unit team and as well as Forensic unit in Business Risk
Management.
Engage/participate
in development and monitoring of product life cycle to maximize the
efficiency, effectiveness and overall quality of products.
Contact
customers regarding suspicious activity on their accounts.
Ensure
value creation when engaging with Customer.
Assisting
with the rollout of the fraud tools.
Contributing
to the review of fraud risk assessments, scenario analysis and new product
or change initiative assessments.
Detecting
fraud, act upon and initiate preventive measures and verify that fraud
claim investigations are completed on time and in accordance with set
policies and procedures in order to protect the integrity and to fight
corruption.
Coordinate
with stakeholders to evaluate the current systems and applied processes in
order to identify any potential risk, to re-engineer certain controls in
order to reduce risk of unauthorized request patterns.
Reporting
and provide analyses to support decision making and track market
performance.
Performing
continual review and update on defined processes of Revenue Assurance and
Fraud controls so as to accomplish all objectives in an effective, timely
and efficient manner.
Continuously
seek self-professional development to sharpen skills and capabilities in a
versatile and evolving digital landscape.
Foster
active collaboration and relationships with employees across all levels
and divisions in line with MTN’s VB and values.
Leading
ad hoc project work to implement new systems, work processes, technologies
and drive adoption of new initiatives.
Providing
Auditors (Internal and External) with required data analysis and complies
with the audit report recommendations.

Job
Condition

Normal
MTNN working conditions
May
be required to work extended hours
Open
plan office

Requirements,
Experience & Training
Education:

First
degree in any related discipline
Fluent
in English

Experience:

Minimum
of 3 years’ experience in an area of specialisation; with experience
working with others
Experience
working in a medium organization
Experience
in Fraud Operational
Analytical/policy
experience
Detailed
investigation experience
Risk
evaluation and control implementation work experience

Training:

Current
trends in fraud detection
Fraud
Management

Minimum
qualification

BA,
BSc, HND or BEd

Job
Title: Analyst, Data & Device Propositions
(Supervisory)
Location: Lagos
Job Type: Permanent

Job Description

Support
in execution of the Data & Devices strategy and promotions that
profitably satisfy various customer segment’s needs and aspirations and
overall vision of MTN to become the leading ICT solution provider.
Provide
impute in the development of marketing plan that plays a role in effective
data and device propositions, launch and quality adoption within the
segment. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase
EBITDA margins, Assure Revenue, CAPEX Returns Management and Net
Subscriber Additions).
Monitor
project and ensure they are delivered to budget and on time.
Network
and build solid relationships with internal units and relevant third
parties (e.g. strategic investors, technical and finance partners,
business consultants etc.) and develop a close working relationship with
relevant information sources to provide an integrated service
Develop
work implementation plan, ensuring it is in alignment with the business
strategy of the segment.
Develop
and execute strategy to drive smartphone and data penetration within
existing customer base and acquire new data customers
Design,
develop, document, implement and measure a clear, well defined Data
propositions Strategy (building on services roadmap per brand segment).
Work
with Segment Managers, Business Intelligence and Customer Value Management
(CVM) teams to analyse customer needs and aspirations and draw relevant
insights for the development of compelling Data and Device
propositions across segments
Ensure
successful launch of Data/ Device propositions, with an oversight of
go-to-market activities
Position
MTN’s Data and Device propositions as best-in-class and best
–in-market; bring MTN Data/Device propositions to the forefront of
available distribution channels to increase overall sales volumes
Drive
uptake of Data in each of the outlined segments and design strategies to
ensure high ARPU contribution from data across segments
Provide
input into business cases for proposed data/device propositions
Create
Data/Device proposition requirements documents to facilitate
implementation, including market requirement documents, descriptions,
cases, storyboards and data flow diagrams
Maintain
a strong understanding of the marketplace and current and evolving
opportunities for mobile operators and other industries with regard to
Data/ Devices.
Work
with Brand Managers, Product Managers, CVM, Business Intelligence,
Research, Sales, Technical teams and Customer Relations to ensure service
levels, product experience and user experience match agreed
specifications.
Track
revenue growth for Data products.
Evaluate
viability of identified partnering opportunities for complementary
third-party products to broaden company’s Data product portfolio.
For
the more technical data products, collaborate closely with technical
design and implementation teams to communicate promotional frameworks,
understand the impact that these requirements have on the architecture and
design of the product, and adjust requirements as appropriate to optimize
return on investment.
Oversee
the design, development and implementation of business/operational tools
and processes related to data propositions.
Serve
MTNN’s customers and provide solutions to improve the customer experience.
Support
the manager in driving an increase in MTNN’ Net Promoter Score
Manage
relationship with all the internal/ external stakeholders and ensure
customer centric culture across the organization internal and external customers
to transform the MTNN’s revenue.
Actively
collaborate with Branding and Communications team to execute communication
strategy for Data/Device propositions in terms of Adverts, promotions and
events
Provide
all the stakeholders with relevant information for proper and timely
evaluation of projects and plan.
Continuously
seek self-professional development to sharpen skills and capability in a
versatile and evolving digital landscape.
Foster
active collaboration and relationships with employees across all levels
and divisions in line with MTN’ VB and values.

Job
Condition

Normal
MTNN working conditions
May
be required to work extended hours.

Experience
& Training
Education:

Fluent
in English language
First
degree in a relevant discipline such as Marketing, Economics, Engineering
or a related field
Demonstrable
experience in delivering a wide range of propositions.
Industry
certification(s) and/or post-graduate/professional qualification(s) in a
related field (an added advantage).

Experience:

3
– 7 years of experience in Telecoms product/proposition development,
testing and launch
Minimum
of 2 years’ experience in Telecom’s product/ proposition
development, testing and launch
At
least 2 years’ experience in mobile device and or proposition support
At
least 2 years’ experience in Project Management
At
least a years’ experience in Telecoms marketing strategy development and
execution
A
good understanding of IS systems, mobile telecommunication networks and
mobile applications
A
good understanding of mobile devices ecosystem.

Training:

Brand
management
Project
management
Media
and Events planning.

Minimum
qualification:

BA,
BEd, BSc or HND.

Job
Title: Advisor – Learning Development
(Supervisory)
Location: Lagos

Job Description

Responsible
for providing academic and career advice to MTNN staff pursuing or
planning to pursue academic or professional programs through the
Accredited Learning Scheme
Responsible
for developing, coordinating and managing the marketing, intake,
eligibility and enrolment procedures and systems for Education Programmes.
Create
awareness of learning programs and develop promotion materials e.g.
fliers, posters, brochures, newspaper notices, etc. to communicate
information about the Accredited Learning Scheme to MTNN staff.
Register
employees for education programmes and develop, maintain, and update staff
related records on the Accredited Learning Scheme.
Provide
appropriate information and advice to MTN HR (Learning and Development) on
how to work in concert with Resource Development Institute (RDI) and other
providers to ensure the Accredited Learning Scheme achieves the aim of
developing highly skilled and effective staff.
Establish
and maintain necessary forms and documentation for the education
programmes and oversee the facilitation and implementation of programme
verification process.
Develop
and document standards (accreditation standards, program delivery) for all
education programmes and ensure compliance.
Identify
and document participant tracking methods and MTNN accountability
requirements.
Develop
periodic reports and statistics on learning related activities in the
organization and participants’ progress
Liaise
with RDI and other providers on MTNN students related matters as required
and provide feedback to employees on programme related issues, as well as
counsel MTNN staff on learning schemes.
Manage
and evaluate vendors and consultants as they relate to continuing
education services.
Provide
appropriate information and advice to MTNN staff wishing to pursue a
programme and / or those already on the scheme. (Information such as late
registration, assignment submission, withdrawals, etc.).
Continuously
seek self-professional development to sharpen skills and capabilities in a
versatile and evolving digital landscape.
Foster
active collaboration and relationships with employees across all levels
and divisions in line with MTN’s VB and values