Job Title: General Manager, HR Business Partnering & Services
Department: Human Resources
Location: Lagos
Job Description:
HR Strategy:
o Oversee the development and implementation of HR Business Partnership strategy
o Develop strategies and programs to promote the MTN Employee Value Proposition (MTN EVP)
o Provide direction for developing and linking HR strategy to line management strategy
o Provide leadership for HR Business Partnering, Attraction and Recruitment and Employee Services functions
o Provide support and representation for the HRE as required for matters especially related to the Business Partnering and Employee Services functions
o Ensure superior collaboration and cooperation across the three-boxes Business Partnering & Services and Centre of Excellence
o Ensure effective and efficient Headcount (Workforce planning and forecasting) optimisation, labour value add and return on investment labour
o Ensure value creation in line with strategic business priorities/objectives
o Improve efficiency and effectiveness of delegation of authority within the Division and succession planning
o Ensure execution excellence
Business Partnering
o Ensure standardization in the approach and delivery of HR solutions across the business
o Ensure alignment of HR policies with business needs to improve business performance
o Champion the identification, development and deployment of talent in the line
o Oversee HR Business Partnering to adeptly advice and counsel managers on human capital, talent management, performance concerns and conflict resolution
Attraction and Recruitment
o Develop recruitment and retention strategies to achieve required staffing levels
o Develop new strategies and programs to attract the best candidates and develop the MTN Brand
o Ensure the business is optimally staffed
o Manage the resourcing of executives with the best culture fit for the company
o Develop and manage partnerships with educational establishments within and outside the country that produce talents whose capabilities aligns with MTNN business strategy
Employee Engagement
o Develop strategies to manage and track culture and employee engagement activities in the line
o Develop strategies to ensure the implementation of GCA action plans in the line
o Ensure MANCOM road shows hold in all regions and participate in all engagements
Industrial Relations
o Ensure strategies are in place for proper management of staff disciplinary process across the business
o Oversee the implementation of staff disciplinary process
o Ensure business synchronization across all divisions through active engagement in the line (village meetings, Corporate Council etc).
o Ensure the resolution of all staff welfare issues within agreed timelines.
HR Service Delivery/Employee Services
o Ensure high quality HR services are provided consistently, timely, effectively and efficiently to client group, meeting and exceeding agreed service levels
o Oversee the coordination of all employee surveys
o Oversee and take ownership for the end-to-end process of all staff service delivery
o Oversee employee services operating strategy and implementation
o Ensure the delivery of best practice and world class HR Services delivery
o Oversee service improvement strategies and coordinate implementation
o Oversee and ensure the provision of excellent and best practice expatriate and immigration services to Expats and Nationals across the business
o Develop strategies and programs for a robust medical and wellness programs for employees
o Ensure efficient and excellent delivery of medical services to employees
Medical Services
o Efficiently plan and oversee the management of the MTNN annual medical budget in line the strategic goals and objectives of the business
o Develop and implement the MTNN health management strategy to consistently support MTNN’s Employee Value Proposition and embed the company’s reputation as an employer of choice
o Oversee the development and implementation of strategic health initiatives as a way to induce behavior change in staff on prevailing health related matters towards sustaining and improving employee productivity and overall business growth and profitability
Policy Development and Interpretation
o Ensure articulation of best practice HR policies and procedures to govern the efficient operation of the Department.
o Provide mechanism for timely interpretation of all staff policies
o Provide advice and counsel to senior management on HR practices, policy and employment laws
Job Conditions:
Normal MTNN working conditions Regional and International travel Field work: < 40% of total work hours
Reporting To: Human Resources Executive
Required Skills:
First Degree in Social Science
Post graduate degree in a related field or an MBA.
15 years work experience, with up to 8years HR Generalist experience spanning across three or more of the following areas;
-Business Partnering
-Attraction & Recruitment
-HR Operations/ Employee Services
-HR Information System Management
-Process Improvement
-HR Strategy
5 years HR senior management experience
Broad HR Generalist Experience
Good Knowledge of service quality management
Employment Status: Permanent
Qualification:
First Degree in Social Science Post graduate degree in a related field or an MBA.
This vacancy expires on November 7, 2011
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