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Department
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Customer Finance, Regional / National
Hub
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Level
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Mid-level professional / Senior
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Contract
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Non-permanent
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Working hours
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Full-time
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Incumbent
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–
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Absence Substitution
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–
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Responsibilities
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The Loan Field Officer (LFO) is based
in region. He is responsible for the two following tasks within his
designated geographical area of assigned Market Hubs (MH): (1) supporting the
customer assessment process; (2) receivables work-out. The LFO reports to the
Supervising Loan Field Officer.
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Assigned Area
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–
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Activities
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The LFO is responsible to carry out
the following tasks:
Supporting the customer assessment
process
- Carry out field visits to
analyse existing customers with the aim to gather data for Mobisols’
benchmark database
- In the future: Perform decision
making within lines of Mobisols’ segmented approval rights
Receivables work-out: Handle customers
in late repayment according to Mobisols’ escalation routine. Work-out
strategies and designated tasks of the LFO include:
- Carry out phone calls with
customers in late repayment
- Carry out field visits and
analyse customers in late repayment
- Negotiate resumption of payment
- Carry out repossessions in case
customer defaulted
- Establish and maintain
relationship with local authorities
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Work Process/ Authority
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Reporting:
- Supervising Loan Field Officer
Authority:
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Interfaces
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- Customer Finance department
Rwanda
- Assigned RH
- Assigned MHs, including Market
Hub Operators, Sales Agents, MobisolTechnicans
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KPIs
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- Compliance with Customer Finance
policy and procedural guideline
- Maintaining PAR 1 at <= 5% in
assigned region
- 6 customers visited on average
per day
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Requirements
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- Preference will be given to
candidates who are living in Eastern Province
- Diploma or Bachelors’ degree,
preferably in Microfinance, Agricultural Economics and Agribusiness or
other related fields of studies such as Economics, Community Development
Studies
- Relevant job experience,
preferably as a loan officer or agricultural loan officer with a
Microfinance Institution or SACCO is an asset. High priority will be
given to those which have had a high exposure to individual lending
methodology
- High level of familiarity with
typical income, expenditure and cash flow patternsof rural households
and micro enterprises, including those offarmers, livestock farmers,
business owners (trade, services, production) and employees
- Strongabilitytocriticallyreflectself-reportedhouseholdfinancialdata
- Good knowledge background in
agriculture (crop and soil variety, crop cycles,farming methodologies,
crop yield, agricultural value chains and risks, etc.)
- Outstanding communication skills
and ability to retrieve sensitive customer information
- High willingness to spend the
majority of time travelling within assigned districts to meet customers
- Openness to working in a
flexible and creative work environment
- Very good organizational skills,
dynamic self-starter and team player
- High level of self-motivation,
with an ability to balance multiple tasks while working under tight
deadlines with close attention to detail, accuracy and quality at all
times
- Fluency in Kinyarwanda. English an
asset.
- ComputerliteracyandproficiencywithMSExcelandWord
- Moto cycle permit is
required: category A
- The last day to send CV January
25th 2017
- Send the CV to the following
email: mobisolrw.recruitment@plugintheworld.com
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Training possibilities
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- Initial Mobisol product and
service training
- Regular database and excel
training via MobisolAkademie
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