Mobisol,Head of Customer Finance (m/f)Jobs Vacancy

enya
and Rwanda, Mobisol is now moving into the business at a larger scale. Please
read more about Mobisol at www.plugintheworld.com.

• Maintenance
  of national A/R portfolio quality at reasonable levels, i.e. by carrying
  out RRM related activities as outlined in RRM policy and procedural
  guidelines.
• Ensuring
  the compliance with national regulations and customer protection
  legislation, thus ensuring that policy, procedural guidelines and manuals
  are in line with governing law.
• Management
  of the day to day operations, including customer assessment and approval,
  management of overdue and defaulted receivables, customer field visits for
  benchmark data gathering purposes, etc
• Accountable
  for the sound credit assessment of customers
• Accountable
  for effective loan monitoring
• Accountable
  for the efficient management of defaulting customers and repossessions

• Providing
  regular national portfolio and compliance reports to the Risk Account
  Manager and the Country Manager
• Supervises
  the work and activities of Supervising Loan Field Officers, Loan Field
  Officers and Credit Assessment Officers
• Responsible
  for data compilation and analysis and to share market intelligence with
  other departments especially Sales and Marketing
• Responsible
  to improve customer assessment methods as well as management and
  monitoring tools
• Responsible
  for an outstanding customer-product fit
• Responsible
  for the reduction of default rates
• Responsible
  for department monitoring
• Responsible
  for budget planning

• At
  least 5 years of experience in managing teams of at least 10 employees
  with disciplinary and technical authority, ideally as a branch or product
  manager at a microfinance institution (MFI).
• At
  least 5 years of relevant professional experience in credit assessment,
  ideally in MSME lending. High priority will be given to those which have
  had a high exposure to individual lending methodology
• High
  level of familiarity with typical income, expenditure and cash flow
  patterns of rural and semi-urban households and micro-enterprises in
  different country regions, including farmers, herders, business owners and
  employees
• Good
  knowledge background in agriculture (crop and soil variety, crop cycles,
  farming methodologies, crop yield, agricultural value chains and risks,
  etc.)
• In-depth
  experiences in training staff (classroom trainings, role plays,
  on-the-job-training, etc.
• International
  work experience in Europe, North America, etc. a strong asset.
• Alternative
  high exposure to frequent remote communication with northern headquarters
  or partners possible as well.

• High
  level of creativity and flexibility to enhance and incorporate unorthodox
  receivables procedures. First experience with credit scoring a strong
  asset.
• Ability
  to work in and manage remote teams
• Very
  strong communication and negotiation skills.
• Very
  good organizational and interpersonal skills, dynamic self-starter and
  team player