MeshPower is an exciting start-up from the UK, dedicated to
bringing electricity services to rural communities living off-grid. We
use smart, internet connected solar micro-grids to supply services ranging from
lighting and phone charging, to TVs and more. We are looking to scale up our
presence in Rwanda and need driven individuals to join and shape our Rwandan
operations team.
bringing electricity services to rural communities living off-grid. We
use smart, internet connected solar micro-grids to supply services ranging from
lighting and phone charging, to TVs and more. We are looking to scale up our
presence in Rwanda and need driven individuals to join and shape our Rwandan
operations team.
To apply please email your CV to recruitment@meshpower.co.rw, along with an essay
describing the key factors that result in a successful customer service
(maximum 300 words).
describing the key factors that result in a successful customer service
(maximum 300 words).
Responsibilities
Managing the customer service. This includes:
Taking customer calls
on the service hotline.
on the service hotline.
Process customer
requests incl. account changes and service upgrades.
requests incl. account changes and service upgrades.
Report and monitor
service outages.
service outages.
Organise customer
service team incl. service hotline duties.
service team incl. service hotline duties.
Required skills
Highly proficient in
both verbal and written English
both verbal and written English
Good typing speed and
high competency with word processing and spreadsheet programs (familiarity with
Google’s suite of online office products is a plus)
high competency with word processing and spreadsheet programs (familiarity with
Google’s suite of online office products is a plus)
Organised and
conscientious
conscientious
University graduate
(technical background beneficial)
(technical background beneficial)
Desirable skills
Prior experience in
customer service sector
customer service sector
Remuneration
The
salary will be competitive and commensurate with the applicant’s level of
experience.
salary will be competitive and commensurate with the applicant’s level of
experience.