mDoc Healthcare Operations Manager Job Vacancy

mDoc
Healthcare – We are a Telehealth information and technology firm primarily
focused on Sub-Saharan Africa. We work at the intersection of patients and
service providers to improve the quality of healthcare via technology solutions
designed to impact lives.

We
are recruiting to fill the position below:

Job
Title:
Operations Manager
Location: Lagos

Job
Description

mDoc
is seeking a knowledgeable and dynamic problem-solver to lead our firm
through its next stage of development.
This
includes expansive stakeholder management among our clients, partners, and
subcontractors.
In
this position, you will work in concert with the management team to
contribute to and accelerate mDoc’s growth.
As
the operations specialist, governance and accountability spans multiple
areas within the firm including, finance and operations, as well as the
crafting and deployment of policies, tools that enable our team to
effectively manage and deliver on critical milestones.

Responsibilities
Budget and Finance:

Oversee
financial planning, analysis, modeling, and organizational budgeting
including the coordination of finances with staff, consultants, and
vendors
Manage
administrative responsibilities pertinent to payroll, scheduling and daily
employee needs
Serve
as mDoc’s compliance officer, ensuring both financial and operational
plans follow best practice
Work
closely with Clients and the leadership team to negotiate billing rates,
budgets, and financial strategies

General
Operations:

Actively
analyze business analytics to advise organizational priorities and
decision-making pertaining to staffing, business development, and revenue
growth
Oversee
strategic expansion of core operational functions including org structure,
service provider selection and negotiation, staff and compensation
planning and oversight, tax and compliance oversight
Process
staff and consultant expenses in line with the office policies
General
activities as required by the leadership team
Manage
legal requirements including interfacing with legal counsel on
organization

Human
Resource (HR) Management:

Oversee
development and implementation of HR policies, procedures, and guidelines.
These will include topics such as health and safety, data protection, and
security
Identify
and address the program team training needs and opportunities to support
the program with staff development
Manage
on-boarding, regular training, and performance management
Develop
job description drafts as necessary, manage the recruiting function and
onboard new employees
Cultivate
the culture of lean and continuous improvement within the team, engaging
them to be an active part of the company’s evolution
Work
to ensure that that the program staff and consultants adhere to these
policies, procedures and guidelines
Oversee
strategic expansion of core operational functions including org structure,
service provider selection and negotiation, staff and compensation
planning and oversight, tax and compliance oversight

Qualifications

BA/BS
required, MBA strongly preferred
Ability
to thrive in an entrepreneurial, fast-paced environment with limited
resources
Self-starter,
ability and experience working independent with minimal supervision
Superior
organizational skills and great record of professional achievement
Minimum
of 7+ years of experience professional experience, ideally in fast-paced
entrepreneurial environment
Previous
experience in finance, including managing large budgets required
A
capacity to work with tight time constraints in a dynamic environment

Requirements:

Excellent
management skills, including delegation, troubleshooting, raising issues
up appropriately, being detail-focused and managing towards aggressive
timelines and budget
Deep
understanding of budgeting and financial reporting procedures for large
scale grants and human resources management principles
Strong
communication skills (both interpersonal and written).
Ability
to strategize and facilitate critical thinking with members of the team
Negotiation,
decision making, and delegation skills
Strong
operations management experience.
Familiarity
with Nigerian banking and tax rules and regulations, Nigerian labor law,
and interfacing with international donors
Must
be an approachable mentor, employee advocate, and team leader
Ability
to actively support, communicate, and teach the unique culture and values
of mDoc