Marriott
International is a leading global Lodging company based in Bethesda, Maryland,
USA, with more than 4,100 properties in 79 countries and reported revenues of
nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root
beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S.
Marriott.
International is a leading global Lodging company based in Bethesda, Maryland,
USA, with more than 4,100 properties in 79 countries and reported revenues of
nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root
beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S.
Marriott.
Marriott
has more than 361,000 people working worldwide at managed or franchised
properties and corporate offices. Marriott has been consistently recognized as
a top employer and for its superior business ethics. The company also manages
the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton
Rewards® program, which together surpass 49M members.
has more than 361,000 people working worldwide at managed or franchised
properties and corporate offices. Marriott has been consistently recognized as
a top employer and for its superior business ethics. The company also manages
the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton
Rewards® program, which together surpass 49M members.
We
are recruiting to fill the position below:
are recruiting to fill the position below:
Job
Title: Clerk – Reservations
Job Number: 18002IC0
Location: Abuja (Sheraton Abuja Hotel)
Job Category: Reservations
Schedule: Part-time
Title: Clerk – Reservations
Job Number: 18002IC0
Location: Abuja (Sheraton Abuja Hotel)
Job Category: Reservations
Schedule: Part-time
Job
Summary
Summary
- Input
and access data in reservation system. - Indicate
special room reservation types (e.g., complimentary rooms, employee
discounts, travel agent inspection rates, and wholesale reservations) by
inputting the correct code and rate into the reservation system. - Follow
proper escalation procedures when addressing guest concerns. - Process
all reservation requests, changes, and cancellations received by phone,
fax, or mail. Identify guest reservation needs and determine appropriate
room type. - Verify
availability of room type and rate. - Explain
guarantee, special rate, and cancellation policies to callers. - Accommodate
and document special requests. - Answer
questions about property facilities/services and room accommodations. - Follow
sales techniques to maximize revenue.
Job
Responsibilities
Responsibilities
- Comply
with quality assurance expectations and standards. - Move,
lift, carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. - Perform
other reasonable job duties as requested by Supervisors. - Follow
all company policies and procedures; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. - Welcome
and acknowledge all guests according to company standards; anticipate and
address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. - Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. - Develop
and maintain positive working relationships with others; support team to
reach common goals; listen and respond appropriately to the concerns of
other employees.
How to Apply
Interested and qualified candidates should:
Click here to apply
