Job
Number 18002YPQ
Number 18002YPQ
Job
Category Food and Beverage & Culinary
Category Food and Beverage & Culinary
LocationKigali Marriott Hotel, Kigali, Rwanda
Brand
Marriott Hotels Resorts /JW Marriott
Marriott Hotels Resorts /JW Marriott
Schedule
Full-time
Full-time
Relocation?
No
No
Position
Type
Management
Type
Management
Start
Your Journey With Us
Your Journey With Us
Marriott
International portfolio of brands includes both JW Marriott and Marriott
Hotels.
International portfolio of brands includes both JW Marriott and Marriott
Hotels.
Marriott
Hotels , Marriott International’s flagship
brand with more than 500 global locations, is advancing the art of hosting so
that our guests can travel brilliantly. As a host with Marriott Hotels, you
will help keep this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination, together we will
innovate and reinvent the future of travel.
Hotels , Marriott International’s flagship
brand with more than 500 global locations, is advancing the art of hosting so
that our guests can travel brilliantly. As a host with Marriott Hotels, you
will help keep this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination, together we will
innovate and reinvent the future of travel.
JW
Marriott is part of Marriott International’s
luxury portfolio and consists of more than 80 beautiful properties in gateway
cities and distinctive resort locations around the world. JW believes our associates
come first. Because if you’re happy, our guests will be happy. It’s as simple
as that. Our hotels offer a work experience unlike any other, where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of
co-workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a luxury
environment. Treating guests exceptionally starts with the way we take care of
our associates. That’s The JW Treatment™.
Marriott is part of Marriott International’s
luxury portfolio and consists of more than 80 beautiful properties in gateway
cities and distinctive resort locations around the world. JW believes our associates
come first. Because if you’re happy, our guests will be happy. It’s as simple
as that. Our hotels offer a work experience unlike any other, where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of
co-workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a luxury
environment. Treating guests exceptionally starts with the way we take care of
our associates. That’s The JW Treatment™.
JOB
SUMMARY
SUMMARY
Entry
level management position that is assists in the daily operations in
Restaurants/Bars and Room Service. Position assists with menu planning,
maintains sanitation standards, assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service Departments,
where applicable. Responsibilities include ensuring guest and employee
satisfaction while maintaining the operating budget. Accountable to ensure
standards and legal obligations are followed.
level management position that is assists in the daily operations in
Restaurants/Bars and Room Service. Position assists with menu planning,
maintains sanitation standards, assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service Departments,
where applicable. Responsibilities include ensuring guest and employee
satisfaction while maintaining the operating budget. Accountable to ensure
standards and legal obligations are followed.
CANDIDATE
PROFILE
PROFILE
Education
and Experience
and Experience
•
High school diploma or GED; 3 years experience in the food and beverage,
culinary, or related professional area.
High school diploma or GED; 3 years experience in the food and beverage,
culinary, or related professional area.
OR
•
2-year degree from an accredited university in Food Service Management, Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; 1 year experience in the food and beverage, culinary, or related
professional area.
2-year degree from an accredited university in Food Service Management, Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; 1 year experience in the food and beverage, culinary, or related
professional area.
CORE
WORK ACTIVITIES
WORK ACTIVITIES
Assisting
in Management of Restaurant Team
in Management of Restaurant Team
•
Handles employee questions and concerns.
Handles employee questions and concerns.
•
Monitors employees to ensure performance expectations are met.
Monitors employees to ensure performance expectations are met.
•
Provides feedback to employees based on observation of service behaviors.
Provides feedback to employees based on observation of service behaviors.
•
Assists in supervising daily shift operations.
Assists in supervising daily shift operations.
•
Supervises restaurant and all related areas in the absence of the Director of
Restaurants or Restaurant Manager.
Supervises restaurant and all related areas in the absence of the Director of
Restaurants or Restaurant Manager.
•
Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.
Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.
Conducting
Day-to-Day Restaurant Operations
Day-to-Day Restaurant Operations
•
Ensures all employees have proper supplies, equipment and uniforms.
Ensures all employees have proper supplies, equipment and uniforms.
•
Communicates to Chef and Restaurant Manager any issues regarding food quality
and service levels.
Communicates to Chef and Restaurant Manager any issues regarding food quality
and service levels.
•
Assists in ensuring compliance with all restaurant policies, standards and
procedures.
Assists in ensuring compliance with all restaurant policies, standards and
procedures.
•
Monitors alcohol beverage service in compliance with local laws.
Monitors alcohol beverage service in compliance with local laws.
•
Assists in achieving or exceeding budgeted goals.
Assists in achieving or exceeding budgeted goals.
•
Performs all duties of restaurant employees and related departments as
necessary.
Performs all duties of restaurant employees and related departments as
necessary.
•
Opens and closes restaurant shifts.
Opens and closes restaurant shifts.
Providing
Exceptional Customer Service
Exceptional Customer Service
•
Interacts with guests to obtain feedback on product quality and service levels.
Interacts with guests to obtain feedback on product quality and service levels.
•
Supervises staffing levels to ensure that guest service, operational needs and
financial objectives are met.
Supervises staffing levels to ensure that guest service, operational needs and
financial objectives are met.
•
Encourages employees to provide excellent customer service within guidelines.
Encourages employees to provide excellent customer service within guidelines.
•
Handles guest problems and complaints, seeking assistance from supervisor as
necessary.
Handles guest problems and complaints, seeking assistance from supervisor as
necessary.
•
Strives to improve service performance.
Strives to improve service performance.
•
Sets a positive example for guest relations.
Sets a positive example for guest relations.
•
Assists in the review of comment cards and guest satisfaction results with
employees.
Assists in the review of comment cards and guest satisfaction results with
employees.
•
Meets and greets guests.
Meets and greets guests.
Assisting
in Human Resource Activities
in Human Resource Activities
•
Supervises on-going training initiatives.
Supervises on-going training initiatives.
•
Uses all available on the job training tools for employees.
Uses all available on the job training tools for employees.
•
Communicates performance expectations in accordance with job descriptions for
each position.
Communicates performance expectations in accordance with job descriptions for
each position.
•
Coaches and counsels employees regarding performance on an on-going basis.
Coaches and counsels employees regarding performance on an on-going basis.
Marriott
International is an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any other basis
protected under federal, state or local laws.
International is an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any other basis
protected under federal, state or local laws.
How to Apply
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