Organization: Maple Leaf Adventures
Website: http://www.MapleLeafAdventures.com
Location: Victoria, British Columbia
(MUST BE ABLE TO WORK IN CANADA – e.g., Canadian citizen or have a Canadian
work permit)
This mid-level position is the ideal choice for someone with a love of soft
adventure travel, and with solid project management, budgeting, field
operations and customer service experience.
If you like managing and administering projects, orchestrating the movements of
people and goods, and ensuring the expectations of guests are exceeded, this
may be for you. If you’re ready
for responsibility as key member in the growth
of an exciting organization, we’d like to talk.
This is a management position. If you are the right candidate but need some
training to become a manager, we will hire you at a senior coordiantor level
and expected that you will be able to rise to the manager level within 6 to 12
months.
The Company
Maple Leaf Adventures is an award-winning company with a long history of
operation.
At Maple Leaf, you will be a key part of a small, dynamic team that is
dedicated to providing exceptional experiences aligned with the values of
ecotourism. You’ll be proud to work hard, with lots of attention to detail, and
participate in the rewards of a high-calibre adventure travel company on our
spectacular coast.
A small business requires people to “wear several hats” and sometimes do work
on different professional levels. You will find this applies here. Your focus
will change from season to season.
Position Summary
Reporting to the President, the Adventure Travel Operations role has three main
(and related) areas of responsibility:
• Administration of trips, permits and budgets
• Logistics of operations
• Guest services delivery
In order to fully understand these functions, the successful candidate will
also be able to work as crew on several Maple Leaf wilderness cruises each
year.
Areas of Responsibility
You will manage the following, as well as doing some of the work yourself and
supervising another team member doing some of the work:
Government permitting, compliance and relations
The company’s applications for and compliance with all permits, agreements, and
certifications required to operate our trips.
Trip operational management
You will facilitate the smooth functioning of our operating season. This
includes budgeting, preparing the annual operating calendar, prepping the ship
and crew for the season, coordinating the logistics of ship supplies and all
pre- and post-trip movements of people and goods, creating public documents
involving trip logistics, and creating crew resource materials, training on new
systems. You’ll interface with third-party suppliers; you’ll recommend and make
improvements; you’ll manage to a budget, ensure proper fiscal management of the
trips, and report your status.
Guest services and satisfaction
You will help ensure that our trips are exceeding guest expectations at all
times, which includes becoming familiar with the trips by working as a crew
member from time to time, gathering and analyzing feedback, putting together
and overseeing some assigned aspects of guest services delivery, and developing
improvements.
Administration and office systems management
You’ll be responsible for some areas of company administration, including
insurance, office suppliers, policies and some HR functions.
Other projects
You’ll perform management functions for complex projects, provide research,
analysis, reports or other documents, and other duties as assigned.
Skills and Qualifications Required – The right attitude is everything!
Below are the qualifications that the perfect candidate would have; the world
is not perfect, so if you believe you are ready for the challenge and
responsibility, and you have the attitude of a great team player, we encourage
you to apply and explain how you’ll kick this out of the park.
• 5+ years professional experience, with a mix of operational and
administrative functions, including people or project management and budget
management.
• Proven ability to work independently but as part of a close-knit team.
• Ability to understand and improve systems, while keeping the details
straight.
• 4-year degree or equivalent education and critical thinking demonstrated.
• Strong proficiency with office software including Excel, Word and calendars.
• Tact and the ability to build good relationships, across geographic and
cultural boundaries.
• Proven leadership abilities.
• Good written and verbal communication and good analytical skills.
• Great attention to detail.
• Love of multi-tasking, managing many details, and handling changes.
• Understanding of small business.
• Wilderness recreational or professional guiding experience.
• Ability to work as crew on the ship in remote BC/Alaska locations.
Additional Desirable Qualifications
An individual with a “let’s make this happen” attitude will get most out of
this position.
• You thrive in a fast-paced, “whatever it takes to get it done” work
environment.
• Familiarity with boats, including passenger-carrying yachts/boats is a big
plus.
• Tourism-specific experience is a plus.
• Familiarity with Transport Canada rules and regulations is a plus.
• Knowledge of the remote BC coast is an asset.
Compensation and Location
• This is a full-time position that pays a competitive salary with benefits
package.
• You’ll experience first-hand the magic of the adventures, rated the “Trip of
a Lifetime” by Frommer’s and one of the “50 Tours of a Lifetime” by National
Geographic Traveler.
• This position is in beautiful Victoria, B.C., capital of B.C.’s vibrant
tourism community, in an attractive office in old town. You will also be
required to work on several trips in the BC or Alaska wilderness aboard our
sailing ship.
How to Apply
• Please send resume with cover letter to:
Jobs@MapleLeafAdventures.com
by Monday, June 30 at 4 p.m. No phone calls please.
