Keystone Bank Relationship Officer Job Vacancy in Nigeria

Company Profile:

Keystone Bank is a full
service commercial bank wholly owned by the Asset Management Corporation of
Nigeria (AMCON) and was granted banking license on August 5, 2011, by the
Central Bank of Nigeria (CBN).

The Bank has met and exceeded all capital and capital adequacy
requirements of the CBN and assumed the deposit liabilities, certain other
liabilities and assets of former Bank PHB Plc, following the revocation of the
erstwhile bank’s operating License by the CBN.

Keystone Bank is recruiting for the position of:

Position: Relationship
Officer
Specialization Banking / Finance / Insurance
Job Level: Experienced Hire

Summary
To build and cultivate relationships with potential/existing customers and
translate those relationships into profitable business for the Bank

Basic Responsibility:

Act on
behalf of and perform other tasks as assigned by the Branch Manager
Analyze
and screen applications for credit based on the Bank’s credit risk
procedures
Assist
customers in the account opening process
Maintain
a comprehensive database of existing relationships/prospects
Manage
assigned credit portfolio and monitor the quality of existing credit
relationships on a continuous basis
Participate
in regional and other team meetings
Prepare
monthly activity and performance reports for Regional Manager’s attention
Regularly
contact customers via telephone calls and physical marketing visits to
obtain feedback on service quality and customer satisfaction levels
Review
applications for credit facility (in line with the Bank’s policy) and make
appropriate recommendations/decisions
Contribute
to the formulation and implementation of strategies necessary to acquire
and sustain accounts in the commercial sector of the market
Ensure
timely resolution of customer complaints and issues
Identify
customer needs/buyer values and proactively seek to provide products/
services to meet the identified needs
Initiate
and carry out recovery action on non-performing credit facilities on
assigned accounts

Key Performance Indicators:

% of
loan recovery
% of
retained customers
Number
of Performing/Non-performing Loans and Advances
Quality
of credit portfolio maintained
Quality
of customer base
Revenue/customer
growth rate
CASA,
Tenored, PBT achievement against Target
Customer
satisfaction index
Dormant/Inactive
account ratio
Loan
loss Provision/Total Loans and Advances

Requirements:

First
Degree from a reputable University
Required
Banking Experience: 3 – 5 years

Skills And
Competencies:

Knowledge
of basic products and services in the Financial Services Industry
Interpersonal
and communication Skills
Computer
Appreciation
Customer
service orientation
Negotiation
Skills
Possession
of basic listening skills to understand customer requests
Ability
to provide prompt, accurate and complete resolution to general
Requests
and directs technical queries to the most appropriate solution provider
Excellent
communication and interpersonal skills