KCB,Head Of Retail Banking Jobs in Rwanda(a day to go)

CLOSE:
14/10/2016

mers (Personal,
Mortgages,  SME  and Agribusiness customers) the full range of
banking solutions and offer world class service with a view to maximize returns
to all stake holders. The department is also mandated with the management of
all channels. This position also offers Retail and Customer Care support to
corporate customers.

• Develop
  and monitor Retail’s liability and asset portfolios with the ultimate aim
  of ensuring that the Bank remains competitive and promptly reacts to the
  changes in both the internal and external environment;

• Contribute
  to and take a proactive role in policy and the strategic direction of the
  Bank. This will include ensuring that the Bank’s objectives as relating to
  Retail Banking and the Bank in general are met;

• Overall
  management of the channels (Branch, Mobile, ATMs, Agents, POS, Internet
  Banking) to ensure superior service offering to all banks customers,
  management of operating costs by ensuring efficient utilization of Bank’s
  resources and control of fraud and losses through adherence to policies
  and procedures.

• Provide
  oversight to monitoring and management of Customer Experience, constantly
  review service delivery standards and position staff in a way, which
  ensures maintenance of the highest service standards.

• Oversee
  continuous development of Card Business profitability from both an
  issuance and acquiring perspective. This entails creating alliance with
  both merchants and international Card issuing associations.

• Exercise
  responsibility on the availability and utilization of alternative channels
  e.g. Digital Financial Services and Money Transfer Services.

• Organise
  and manage the available human and physical resources within Retail Head
  office and branch network, through training and proper positioning to
  optimise usage of available resources.

• Ensure
  compliance with all regulations i.e. BNR prudential guidelines, Banking
  Act, and internal processes and procedures.

• Prepare
  and present the Retail Banking business performance and strategy Papers to
  the Board.

• University
  Degree preferably in a Business related field. A post graduate and/or
  Banking qualification will be an added advantage.

• Minimum
  of 10 years’ experience in commercial banking with at least 5 years in a
  senior Retail Banking management position.

• Good
  appreciation and knowledge of the Banking Industry, latest Retail Banking
  market trends, as well as challenges.

• Excellent
  Cross-Cultural People Management skills, Team Motivation and Leadership
  Competence.

• A
  good understanding of Banking Law and Practice as well as Corporate
  Governance Principles. 

• Sound
  IT proficiency.

• An
  appreciation of Risk Management and Knowledge of internal controls

• Strong
  networking and interpersonal skills with proven people, leadership,
  communication and negotiation skills

• Self-empowerment
  to enable development of open communication, teamwork and trust that are
  needed to support performance and customer-service oriented culture.