Kaymu is the largest and safest online marketplace
in Africa, where buyers and sellers meet and exchange everything from
fashion to phones. Kaymu’s vision is to offer both customers and sellers a shopping
experience that is convenient, safe and second to none.
in Africa, where buyers and sellers meet and exchange everything from
fashion to phones. Kaymu’s vision is to offer both customers and sellers a shopping
experience that is convenient, safe and second to none.
Our company is part of Africa Internet Holding,
a global and leading incubator of startups specialized in e-commerce. Africa
Internet Holding is the leading internet group of Africa with already over
1,000 employees in 10 African countries and huge successes such as Jumia.com,
Hellofood.com, Lamudi.com. Carmudi.com and Jovago.com. It is led by
top talented leaders offering a great mix of local and international talents
and is backed by Millicom and Rocket Internet.
a global and leading incubator of startups specialized in e-commerce. Africa
Internet Holding is the leading internet group of Africa with already over
1,000 employees in 10 African countries and huge successes such as Jumia.com,
Hellofood.com, Lamudi.com. Carmudi.com and Jovago.com. It is led by
top talented leaders offering a great mix of local and international talents
and is backed by Millicom and Rocket Internet.
We want to create well-balanced team of talented,
dynamic and highly motivated individuals with a passion for emerging markets
and Africa. We are currently looking for outstanding candidates interested in
dynamic and highly motivated individuals with a passion for emerging markets
and Africa. We are currently looking for outstanding candidates interested in
entrepreneurship and web businesses.
Job description: CATEGORY CUSTOMER SERVICE
–
Use industry knowledge to build an understanding of competitive positioning,
our value proposition for buyers and sellers, and dynamics within the vertical
Use industry knowledge to build an understanding of competitive positioning,
our value proposition for buyers and sellers, and dynamics within the vertical
–
Drive performance of Kaymu sellers through shop consultation, strong customer
service and negotiation of deals
Drive performance of Kaymu sellers through shop consultation, strong customer
service and negotiation of deals
–
Management and optimization of seller performance on the platform
Management and optimization of seller performance on the platform
–
Analysis of market trends and an ability to benchmark price points across
multiple categories from both online and offline competitors
Analysis of market trends and an ability to benchmark price points across
multiple categories from both online and offline competitors
–
Clear communication and understanding of the value proposition of selling
online
Clear communication and understanding of the value proposition of selling
online
–
Strong focus on the importance of best-in-class Customer Service
Strong focus on the importance of best-in-class Customer Service
–
Management and development of retailer management tool
Management and development of retailer management tool
–
Regular reporting and focus on key KPIs to ensure quick results and personal
development
Regular reporting and focus on key KPIs to ensure quick results and personal
development
Profile requirements
–
Highly motivated and able to demonstrate strong academic and professional
experience
Highly motivated and able to demonstrate strong academic and professional
experience
–
Strong communication skills and confident disposition, team player
Strong communication skills and confident disposition, team player
–
Ability to thrive in a high energy, dynamic environment
Ability to thrive in a high energy, dynamic environment
–
Analytical ability
Analytical ability
–
Proficiency in use of MS office tools (especially excel)
Proficiency in use of MS office tools (especially excel)
–
Previous experience in retail/ consumer industries preferred
Previous experience in retail/ consumer industries preferred
–
Self-starter approach to work, with eagerness to consistently exceed objectives
Self-starter approach to work, with eagerness to consistently exceed objectives
–
Fun, energetic and collaborative personality. Looking for someone who can push aggressively
for results while helping create a great work environment
Fun, energetic and collaborative personality. Looking for someone who can push aggressively
for results while helping create a great work environment
Our offer
–
A unique education in launching and scaling new internet concepts
A unique education in launching and scaling new internet concepts
–
Become part of a highly professional and dynamic team working around the world
Become part of a highly professional and dynamic team working around the world
–
An attractive salary package
An attractive salary package
–
An unparalleled personal and professional growth as our longer-team objectives
is to train the next generation of leaders for our future internet ventures
An unparalleled personal and professional growth as our longer-team objectives
is to train the next generation of leaders for our future internet ventures
We currently have openings in Rwanda. If you
want to join some of the fastest growing companies in the world, please send
your resume with subject as “APPLICATION_ CATEGORY CUSTOMER SERVICE
_KAYMU” respectively to: yan.kwizera@kaymu.com
want to join some of the fastest growing companies in the world, please send
your resume with subject as “APPLICATION_ CATEGORY CUSTOMER SERVICE
_KAYMU” respectively to: yan.kwizera@kaymu.com
