CLOSE
Thursday 18/06/2014
Thursday 18/06/2014
IRCT is calling
for expression of interest for the design and the evaluation of client
satisfaction to be conducted as part of the activities of its project “Developing
the capacity of Non State torture rehabilitation and prevention services in
Burundi, the Democratic Republic of Congo and Rwanda, through regional peer
supervision and constructive Non-State – State engagement on the subject of
torture”(called “the project”) commenced in May 2011 and is due
to end in March 2015.
for expression of interest for the design and the evaluation of client
satisfaction to be conducted as part of the activities of its project “Developing
the capacity of Non State torture rehabilitation and prevention services in
Burundi, the Democratic Republic of Congo and Rwanda, through regional peer
supervision and constructive Non-State – State engagement on the subject of
torture”(called “the project”) commenced in May 2011 and is due
to end in March 2015.
The Client satisfaction Survey is
to assess the qu
to assess the qu
ality and diversification of an array of holistic
rehabilitation services provided by all six partner and associate organizations
as well as referral institutions in Burundi, the DRC and Rwanda.
This client satisfaction survey will
take place in the month of July 2015 and will mainly focus on how the project
facilitated partners and associates to provide appropriate quality and
diversified holistic rehabilitation services to final beneficiaries..
take place in the month of July 2015 and will mainly focus on how the project
facilitated partners and associates to provide appropriate quality and
diversified holistic rehabilitation services to final beneficiaries..
The IRCT Secretariat leads the project
implementation in partnership with 6 torture rehabilitation centers, 2 of which
are members of the IRCT. There are 2 partners and 4 associate partners. The
partners and associate partners operate in three countries: Burundi, the DRC
and Rwanda.
implementation in partnership with 6 torture rehabilitation centers, 2 of which
are members of the IRCT. There are 2 partners and 4 associate partners. The
partners and associate partners operate in three countries: Burundi, the DRC
and Rwanda.
1. Context and
description of the Interventions
description of the Interventions
Torture rehabilitation services are directly
provided to clients within the partner and associate organizations’ centers and
in the communities including community-based socio-therapy and income
generating activities,There are also services provided indirectly to clients
through medical referral institutions and legal firms
provided to clients within the partner and associate organizations’ centers and
in the communities including community-based socio-therapy and income
generating activities,There are also services provided indirectly to clients
through medical referral institutions and legal firms
Project partners have been supported to
provide community-based rehabilitation services that include psychosocial
rehabilitation, medical treatment, patient information security, and community
outreach and income generation. To date approximately 6500 women, men and
children have benefited from these services.
provide community-based rehabilitation services that include psychosocial
rehabilitation, medical treatment, patient information security, and community
outreach and income generation. To date approximately 6500 women, men and
children have benefited from these services.
The overall aim of the client satisfaction
survey is to identify whether torture rehabilitation services provided under
this project have met the needs of survivors. The consultant will be tasked to
identify areas to improvement of the services offered by partner and associate
organizations based on the clients’ satisfaction during the project experience.
Furthermore, this information is required for monitoring of SCALE and other
large donor funded programmes. The objectives of the client satisfaction exit
interview are:
survey is to identify whether torture rehabilitation services provided under
this project have met the needs of survivors. The consultant will be tasked to
identify areas to improvement of the services offered by partner and associate
organizations based on the clients’ satisfaction during the project experience.
Furthermore, this information is required for monitoring of SCALE and other
large donor funded programmes. The objectives of the client satisfaction exit
interview are:
- to assess clients’ satisfaction of their
experiences at the centers, including their perception of quality of
services provided; and
- To assess the client profile by collecting
more socio-demographic information about the clients, the IRCT can
understand better the type of client who has sought different services and
who accessed the services to be able to see if there are client types that
have been targeted as assessing the extent the project services have
reached underserved populations.
1.1Content
The consultant will evaluate all aspects of
the project service delivery, which includes
the project service delivery, which includes
- Care
- Access
- Treatment procedure
- Safety
- Preventive actions
The survey will take place in Rwanda, Burundi
and the Democratic Republic of Congo. In Rwanda, the survey will cover Kigali,
Ngoma District and Rwamagana district. In Burundi, the survey will cover
activities in Bujumbura-ville, and the provinces of Bujumbura-rural, Kayanza,
Bubanza, Gitega and In the DRC, activities will be assessed in Uvira and its
surroundings, as well as Bukavu, Mwenga, Kamituga and Kitutu.
and the Democratic Republic of Congo. In Rwanda, the survey will cover Kigali,
Ngoma District and Rwamagana district. In Burundi, the survey will cover
activities in Bujumbura-ville, and the provinces of Bujumbura-rural, Kayanza,
Bubanza, Gitega and In the DRC, activities will be assessed in Uvira and its
surroundings, as well as Bukavu, Mwenga, Kamituga and Kitutu.
The detailed time frame will be agreed,
however it is expected that the activities will take place during July 2015
over a period of 15 days. This will include, inter alia, a field visit to the
Great Lakes Region including Rwanda, Burundi and the DRC (9 days) and a desktop
study that will include report and mission preparation (6 days). The final report
should be with IRCT Secretariat by the 17th of July 2015
however it is expected that the activities will take place during July 2015
over a period of 15 days. This will include, inter alia, a field visit to the
Great Lakes Region including Rwanda, Burundi and the DRC (9 days) and a desktop
study that will include report and mission preparation (6 days). The final report
should be with IRCT Secretariat by the 17th of July 2015
How to apply:
1. Interested consultants/firms may request
for details and submit their technical and financial proposals with a detailed
CV to the Regional Coordinator IRCT – Sub Saharan Africa Email: FB@irct.org please copy PJH@irct.org Expressions of interest must be
e-mailed to the same by 17 hrs. GMT+3 by Thursday 18/06/2014
for details and submit their technical and financial proposals with a detailed
CV to the Regional Coordinator IRCT – Sub Saharan Africa Email: FB@irct.org please copy PJH@irct.org Expressions of interest must be
e-mailed to the same by 17 hrs. GMT+3 by Thursday 18/06/2014
