International Teleperformance Group Country Managers Jobs Vacancies

Adexen
Recruitment Agency – Our client, an international Teleperformance group
operating in 100+ countries, is recruiting to fill the position below:

Job
Title: Country
Manager
Job Reference: 1313
Location: Lagos, Nigeria
Industry: ICT
Function: Executive

Job
Description
Plan, direct and coordinate the operations of a country in line with the
company’s values and policies.

The
Country Manager is responsible for overall leadership and supervisory
management of offices VAC’s and operations in a country, including stewardship
of resources, staff safety and security, program quality and accountability,
and performance management.

Lead
the country VAC’s by maintaining open and professional relations with
colleagues, promoting a strong team spirit and providing guidance,
oversight and resources to enable staff to perform successfully.
Interview,
hire, coordinate and discipline supervisors and other direct reports,
Responsible
for ensuring national VAC’s operate smoothly and within defined
Prepare
and maintain budgets, and coordinate with and report to Zone Manager
Direct
or coordinate financial or budget activities to fund operations, maximize
investments, or increase efficiency.
Contribute
towards the achievement of company strategic and operations objectives
Responsible
for ensuring effective team leadership and management
Monitor
suppliers to ensure that they efficiently and effectively provide needed
goods or services within budgetary limits.

Expectations

Bachelor’s
Degree in a Business related field or Project Management
5
years management in similar role experience in a customer service/
business process outsourcing (preferably in the service industry) role
Administration
and Management – Knowledge of business and management principles involved
in strategic planning, resource allocation, human resources modeling,
leadership technique, production methods, and coordination of people and
resources.
Personnel
and Human Resources – Knowledge of principles and procedures for personnel
training, compensation and benefits, labor relations and negotiation, and
personnel information systems.
Economics
and Accounting – Knowledge of economic and accounting principles and
practices, the financial markets, banking and the analysis and reporting
of financial data.
Law
and Government – Knowledge of laws, legal codes, court procedures,
precedents, government regulations, executive orders, agency rules, and
the democratic political process.