International Organization for Migration (IOM) Operations Officer Job Vacancy

Context

• Under
  the overall supervision of the Head of Sub Office, Maiduguri, and the
  direct supervision of the Project Manager (Humanitarian Hub (HH)), the
  successful candidate will be responsible for overseeing the day-to-day
  operations of the Humanitarian Hubs in North-East Nigeria.

• Responsible
  for the overall management of the operation of the Humanitarian Hub.
• Support
  and work with all Head of Departments (HODs) in all aspects of running the
  Humanitarian Hub.
• Ensure
  the humanitarian hub is in a good operational condition.
• Conduct
  regular operations team meeting with all the HODs daily / weekly to
  discuss routine operational matters, guest feedback and action taken for
  service recovery.
• Inspecting
  all departments with their respective Manager’s for cleanliness, ambience,
  service readiness, staff grooming & hospitality culture.
• Monitor
  the co-ordination between all Humanitarian Hub departments for smooth
  & efficient operations.
• Assessing
  and reviewing customer satisfaction and service recovery process.
• Meet
  all HODs to review and train the staff to upkeep the human capital.
• Identifying
  staff learning needs and assisting with development.
• Providing
  timely and constructive feedback to all direct reports as and when
  required either formally or informally.
• Monitor
  and maintain operation and overhead cost.
• Be
  available on call 24 hours a day to resolve any urgent problems on
  emergencies.
• Ensure
  Standard Operating Procedure (SOP) implementation in all departments and
  check the same during routine operational checks.
• Prepare
  and monitor the purchase requisitions, the accounts receivable (collection
  from debtors) and the accounts payable (payable to the vendors / suppliers
  etc.) for the humanitarian Hub.
• Randomly
  inspecting the stores (F&B/Kitchen) to check the stock in hand (quality,
  par stock levels, expiry etc.).
• Dealing
  with Suppliers/Vendors for quality products involving Procurement.
• Manager
  and providing performance assessment of vendors.
• Inspecting
  all departments for SOP implementation.
• Perform
  such other duties as may be assigned.

• Master’s
  Degree in Hotel or Hospitality Management; Business Management, Facilities
  Management; Property Management or a related field from an accredited
  academic institution with two years of relevant professional experience;
  or
• University
  Degree in the above fields with four years of relevant professional
  experience.

• Work
  experience in a 3 to 5 Star Hotel, Humanitarian Hub set up as a Deputy
  Manager, Asst.
• Operations
  Manager, Hotel Manager, Camp Manager or equivalent;
• Prior
  experience in management of humanitarian Hubs and field based staff
  accommodation will be an added advantage;
• Competency
  in team work, reliability under pressure, capacity to handle several tasks
  of varying priorities at the same time and careful observance of technical
  guidelines;
• Experience
  in supporting projects in multiple locations as well as providing on-job
  support/training to staff.

• Fluency
  in English is required.

• Accountability
  – takes responsibility for action and manages constructive criticisms;
• Client
  Orientation – works effectively well with client and stakeholders;
• Continuous
  Learning – promotes continuous learning for self and others;
• Professionalism
  – displays mastery of subject matter;
• Teamwork
  – contributes to a collegial team environment; incorporates gender related
  needs, perspectives, concerns and promotes equal gender participation;
• Technological
  Awareness – displays awareness of relevant technological solutions;
• Resource
  Mobilization – works with internal and external stakeholders to meet
  resource needs of IOM.
• Communication
  – listens and communicates clearly, adapting delivery to the audience;
• Creativity
  and Initiative – actively seeks new ways of improving programmes or
  services;
• Leadership
  and Negotiation – develops effective partnerships with internal and
  external stakeholders;
• Performance
  Management – identify ways and implement actions to improve performance of
  self and others;
• Planning
  and Organizing – plans work, anticipates risks, and sets goals within area
  of responsibility;

• Any
  offer made to the candidate in relation to this vacancy notice is subject
  to funding confirmation.
• The
  list of NMS countries above includes all IOM Member States which are
  non-represented in the Professional Category of staff members. For this
  staff category, candidates who are nationals of the duty station’s country
  cannot be considered eligible.
• Appointment
  will be subject to certification that the candidate is medically fit for
  appointment, accreditation, any residency or visa requirements, and
  security clearances.