In general, communication is a means of connecting
people or places. It is a key function of management because organization
cannot operate without communication between levels, departments and employees.
people or places. It is a key function of management because organization
cannot operate without communication between levels, departments and employees.
Communication
in healthcare delivery system is the act of transferring information from one person
or department to another. There are various categories of communication and more than one may
occur at any time. The different categories of communication include:
in healthcare delivery system is the act of transferring information from one person
or department to another. There are various categories of communication and more than one may
occur at any time. The different categories of communication include:
- Written
Communication:
letters, e-mails, books, magazines, the Internet or via other media. - Visualizations: graphs and charts, maps, logos and other visualizations can
communicate messages. - Spoken or Verbal
Communication:
face-to-face, telephone, radio or television and other media. - Non-Verbal
Communication:
body language, gestures, how we dress or act – even our scent.
Importance of communication in health care delivery
system
system
The importance of communication in healthcare
delivery system can be summarized as follows:
delivery system can be summarized as follows:
- Communication also plays a crucial role in altering individual’s attitudes,
i.e., a well informed individual will have better attitude than a
less-informed individual. Organizational magazines, journals, meetings and
various other forms of oral and written communication help in moulding
employee’s attitudes. - Communication also helps in socializing. In todays life the only presence of
another individual fosters communication. It is also said that one cannot
survive without communication. - Communication also assists in controlling process. It helps
controlling organizational member’s behaviour in various ways. There are
various levels of hierarchy and certain principles and guidelines that
employees must follow in an organization. They must comply with
organizational policies, perform their job role efficiently and
communicate any work problem and grievance to their superiors. Thus,
communication helps in controlling function of management. - Communication promotes motivation by informing and clarifying the employees
about the task to be done, the manner they are performing the task, and
how to improve their performance if it is not up to the mark. - Communication is a source of information to the organizational members for
decision-making process as it helps identifying and assessing alternative
course of actions.
Good
communication system in health care delivery system requires proficiency in
delivering and receiving messages. For communication to be effective it is
important to discover various barriers to communication, analyze the reasons
for their occurrence and take preventive steps to avoid those barriers.
communication system in health care delivery system requires proficiency in
delivering and receiving messages. For communication to be effective it is
important to discover various barriers to communication, analyze the reasons
for their occurrence and take preventive steps to avoid those barriers.