Ibadan Electricity Distribution Company (IBEDC) IT Technical Support Jobs Vacancies

Ibadan
Electricity Distribution Company (IBEDC) Plc – Headquartered in Ibadan is
responsible for electricity distribution within the south western zone (Oyo,
Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).

We
are an organization with a focus on delivering excellent service to the
customers and providing customer satisfaction through reliable power
distributions.

We
are recruiting to fill the vacant position below:

Job
Title: IT
Technical Support
Locations: Kwara and Oyo Regional Office

Job
Description

To
ensure the smooth running of computer systems, applications and services
across the organisation (Location: Kwara and Oyo Regional Office).

Responsibilities

Installs
and configures computer hardware operating systems and applications
Monitors
and maintains computer systems and networks
Follows
written instructions to repair a fault or set up a system;
Reports
incidents and problems (as required) to the Service Desk for escalation to
appropriately skilled/ experienced support staff
Performs
hands-on fixes at the desktop level; including installing and upgrading
software, creating file back-ups, configuring systems and applications,
replacing parts as required, etc.
Supports
the roll-out of new applications – tests and evaluates new technology
Troubleshoots
system and network problems and diagnoses/solves hardware or software
faults
Maintains
proper records including procedural documentation, relevant performance
reports; managing stocks of equipment, consumables and other supplies,
maintaining records of software licenses, etc.
Sets
up new users’ accounts and profiles and deals with password issues

Qualifications
and Requirements
Educational Qualification:

A
Bachelor’s Degree in Computer Science, Computer Engineering or related
areas

Professional
Qualification:

Possession
of the following certification is recommended: ITIL, Comptia A+,
Enterprise Desktop Support Technician (Win 7)
High
proficiency in Microsoft Office, MCSE, MCP, and CCNA, as well as Server
Administration and support, is desirable

Desired
Experience:

At
least 5+ years of experience in supporting end users including the range
of technologies used such as desktop computers, printers, IP phones, local
area networks, productivity applications, etc.

Functional
Competence Requirements:

Knowledge
of basic computer hardware
Working
knowledge of a range of diagnostic utilities/ Systems analysis
Ability
to troubleshoot/ research into a wide range of technology issues
Excellent
written and oral communication skills presentation
Experience
with Microsoft based Desktop Operating Systems (Windows 7 and Windows, XP
8) Windows 10
Extensive
application and infrastructure support experience
Good
knowledge of the following technology & applications – LAN technologies,
Office productivity tools, End User Computing Devices (Desktop Computers/
Laptops, Printers, IP Phones, etc.), Windows OS, SAP