Graduate Job Vacancies at Contec Global Group

Contec Global Group –
Established in 1984 and headquartered in London, the Contec Global Group has a
worldwide presence, with operations in Asia, Africa and Europe. As a company
established on the platform of e-Governance and smart technologies, Contec
Global is amongst the most experienced independent technology and systems
organizations operating in developing countries. Today, the
Group is engaged,
globally, in providing integrated, systems-based solutions in the fields of
Secure Technologies, Infrastructure and Hospitality.

• Answers
  inquiries by clarifying desired information; researching, locating, and
  providing information
• Maintaining
  customers focus at all times and answering to customer’s enquiries using
  the standard guidelines
• Maintaining
  working cognition of each customer process for various market segments and
  communicating issues to team manager.
• Handle
  customer inquiries both telephonically and by email
• Provide
  customers with product and service information
• Document
  all call information according to standard operating procedures
• Manage
  and resolve customer complaints

• Bachelor’s
  Degree in any reputable institution
• 2-3
  year working experience in any related field

• Verbal
  and written communication skills
• Listening
  skills
• Problem
  analysis and problem solving
• Customer
  service orientation
• Organizational
  skills
• Attention
  to detail.

• Manages
  the Calendar of the Manager and senior team
• Performs
  day to -day administrative functions and general office duties including
  but not limited to word processing, copying, filing, faxing, answering
  phones and data entry
• Provide
  excellent customer service for clients; practices confidentiality and
  privacy protocols in accordance to the requirements of the organization.
• Answers
  basic questions regards to the business
• Handles
  incoming and outgoing letters
• Take
  and relay messages
• Maintain
  Basic filling system
• Maintains
  waiting areas, office files, and front – desk areas in a manner that is
  organized and neat.
• Performs
  other duties as may be required
• And
  responsible for all office management

• Diploma
  from a reputable institution
• 1-2
  years working experience in a related field

• Advises
  customers by providing information on products
• Sales
  of business solutions and services to target markets/customer base.
• Grow
  the merchant and customer touch point network into the largest
  multi-channel network.
• Actively
  listen to customer requirements or challenges and provide a strategic fit
  to any of our products or solutions
• Managing
  the sales process for new prospects, from initial contact through to
  closure
• Contacting
  prospective customers and discussing their requirements.
• Achieving
  all revenue targets & objectives in line with the Area Business Plan.
• Working
  closely with the marketing team to produce any sales collateral required
  for the target market

• Bachelor’s
  degree from any reputable University, with 2-3 years working experience

• Ability
  and desire to sell
• Excellent
  communication skills
• Positive,
  confident and determined approach
• Resilience
  and the ability to cope with rejection
• A
  high degree of self-motivation and ambition

• Advises
  customers by providing information on products
• Sales
  of business solutions and services to target markets/customer base.
• Grow
  the merchant and customer touch point network into the largest
  multi-channel network.
• Actively
  listen to customer requirements or challenges and provide a strategic fit
  to any of our products or solutions
• Managing
  the sales process for new prospects, from initial contact through to
  closure
• Contacting
  prospective customers and discussing their requirements.
• Achieving
  all revenue targets & objectives in line with the Area Business Plan.
• Working
  closely with the marketing team to produce any sales collateral required
  for the target market

• Bachelor’s
  degree from any reputable University
• 2-3
  years working experience

• Ability
  and desire to sell
• Excellent
  communication skills
• Positive,
  confident and determined approach
• Resilience
  and the ability to cope with rejection
• A
  high degree of self-motivation and ambition

• Design
  and create the company’s project management best practices, including
  leading continuous improvement initiatives and providing leadership and
  guidance.
• Define
  project scope, deliverables and budget based on technical requirement
  specs from stakeholders.
• Responsible
  for coordinating with all stake holders for documentation, API’s, end to
  end integration etc.
• Be
  responsible for end-to-end successful project delivery from inception to
  go-live; including technology and business readiness deliverables and
  change management activities.
• Design,
  create and implement project processes with vendors and other
  stakeholders, including project charters and milestones, issue and risk
  management considerations and contingency roadblock plans.
• Create
  business workflows to reduce defects, improve customer satisfaction,
  manage end-user impact, reduce cost and increase project efficiency.
• Translate
  business objectives and needs to technical requirements from various
  stakeholders.
• Assist
  with the financial management and budgeting of projects, resource
  allocation and procurement management.
• Define,
  create and maintain tools and processes for tracking project status,
  change requests, sign offs and approvals, and best practice knowledge
  repository.
• Have
  strong knowledge requirements about the working knowledge of CSM, payment
  and banking industry standards, networking and API protocols.
• Ensure
  timely coordination with technical team, all stake holders, partners for
  implementation timely implementation of the project.

• A
  Bachelor’s Degree in Business, Information Technology or a related
  experience in payment/fintech or handling such projects.
• Sound
  technical acumen and/or previous experience in a techno
  commercial/business role.
• Should
  have a good understanding of NIBSS integration, NIP and other API’s.
• Project
  Management Institute, PMP Certification or equivalent is considered a
  strong asset
• 3-5
  years of experience in a project management capacity including all aspects
  of project management processes, disciplines and execution essential

• Decision
  Making & Problem solving
• Negation
  skills
• Sales
  skills
• Strong
  customer focus
• Client
  Engagement & Management

• We
  are seeking an experienced Social Media Specialist to lead the strategy
  and execution of our social plan.
• The
  ideal candidate will be highly organized and comfortable multi-tasking.
• The
  Social Media Specialist’s goal will be to attract, engage and interact
  with our virtual community.
• The
  successful Social Media Specialist will have knowledge and passion for
  social media including but not limited to Twitter, Facebook, Snapchat,
  Instagram, YouTube, Twitch, Reddit, and LinkedIn.

• Execute
  the creation and publishing of relevant, original, and high-quality
  content
• Maintain
  a regular publishing schedule
• Build
  and execute social media strategy through competitive research, platform
  determination, benchmarking, messaging, and audience identification
• Optimize
  company pages within each platform to increase visibility of company’s
  social content
• Moderate
  all user-generated content
• Create
  and maintain editorial calendars and schedules
• Collaborate
  with other departments to manage reputation, identify key players and
  coordinate actions
• Work
  with the marketing team to create a solid branding message across all
  channels
• Create
  social media campaigns and call to actions that drive engagement and
  conversions
• Monitor
  and tracking all outgoing and incoming social media communication.

• Bachelor’s
  degree in Business, Journalism, Marketing, Communications, or a related
  field is required
• 3+
  years experience in social media or related field
• Excellent
  consulting, writing, editing, presentation and communication skills
• Strong
  understanding of user-generated content management, content marketing and
  reputation management
• Demonstrable
  social networking experience and social analytics tools knowledge
• Knowledge
  of online marketing and good understanding of major marketing channels
• Ability
  to plan strategically, manage and prioritize multiple projects
  simultaneously, work well under pressure in a fluid, fast-paced team
  environment while meeting critical deadlines