Make a move to GHD and transform your job into a rewarding career. With an impressive client base, challenging work and a supportive culture, we’ll inspire you to reach your true potential.
More than a professional services firm, GHD has much to offer, combining service excellence and innovation in everything we do. We provide a supportive, diverse and highly collaborative environment, as well as international work opportunities and professional development through the GHD Business School.
Due to rapid expansion of our WA operations, a new position has been created for a suitably experienced professional to join the team as an IT Service Desk Team Leader.
The successful candidate will lead our team of reliable, energetic Desktop Support team to undertake the following duties:
• Process IT Help Desk requests in an efficient and timely manner
• Deploy and maintain GHD Standard Operating Environment
• Instruct and train staff in GHD IT systems when required
• Create user and technical documentation when required
• Install and optimise application software
• Provide technical advice and support to GHD staff
• Ensure new starters are provided with suitable hardware in a timely manner
• Organise retrieval and recycling of hardware from terminated users
• Program and support GHD VOIP phone system
• Organise and maintain GHD IT loan equipment
• Assist in basic system administration tasks when required
• Document and maintain all relevant IT databases as required
• Manage rollout of new systems
• Manage hardware stock levels to ensure prompt availability of equipment
• Maintain workshop and build areas in an efficient and organised way
• Manage IT Request queue to ensure all requests are serviced appropriately
• Manage escalation of requests when required
• Provide feedback to local and global systems IS staff to improve service delivery
• Work closely with WA OC IS Manager to improve service delivery, taking into account feedback gauged from GHD’s Annual People Survey
The preferred candidate will have:
• 5+ years direct IT experience
• Global standard certification for IT Helpdesk Services (ITIL)
• Previous experience with Microsoft-related hardware and software
• Demonstrated team management experience (including performance management)
• Strong verbal communication skills
• Ability to build relationships with subordinates internal clients
• Exceptional customer service skills
• Outstanding problem solving skills and the ability to prioritise tasks
• Strong organisational skills
Candidates with either of the following will be viewed favourably:
• Microsoft certification
• Global standard certification for IT Helpdesk Services (ITIL)
• Experience with Lotus Notes
• Prior experience in a professional services environment
GHD prides itself on providing a supportive and team focused environment. This is an opportunity for you to develop your career whilst being part of a well-established and growing organisation. We offer a professional working environment and culture where work / life balance is critical to the success and happiness of our people.
A competitive salary package will be offered to the suitable candidate, based on qualifications, skills and experience.
To apply, please complete an online application via the relevant link or via www.ghd.com/careers.
For more information, please contact Rebeka Doetsch on 6222 8391
Applicants must possess Australian or New Zealand Permanent Residency