Company: CPL on behalf of IBM
Contact: Louise Lenehan
Address: 83 Merrion Square, Dublin 2, Ireland
Tel: +353 1 614 6078
Website: www.cpl.ie
Email: Louise.Lenehan@cpl.ie
Job description
This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by answering questions and responding to customer requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction.
Required languages:
– English
– Dutch or French
Required
• High School Diploma/GED
• Basic knowledge in Apply Call Handling Standards
• Basic knowledge in Analyze Customer Technical Requirements
• Basic knowledge in Problem Solving
• English: Fluent
• French or Dutch: Fluent
We offer:
• All the interviews are by phone and we follow up and prepare you for all of them
• Career progressions within a multinational IT Company
• Relocation package
• Competitive salary
• Excellent Benefits (Pension, Life insurance, Medical Insurance,
If you are interested in work abroad within a multinational company please send me your cv updated, I have plenty of jobs available in the Eastern countries for different roles. The most important is the motivation to move to another country and have a professional career abroad.
For more information please contact Silvana on 00353 16146086 .
Location Brno, Czech Republic
Payment 21,000-27,000 Czech per month
Category Call-Centre / Customer Service, Multi-lingual, Tech Support / Services.
Terms Permanent, Full-time
Contact Louise Lenehan
