FINCA Microfinance Bank Jobs Vacancies

FINCA
is a leading international Microfinance Institution offering financial services
and products to small scale businesses that have been turned down by
traditional banks, so that these businesses can start, grow, and diversify with
resulting increases in family income, nutrition, employment and well-being.

FINCA
pioneered the “Village Banking method of credit delivery, now used by hundreds
of organizations worldwide. Our programs reach low-income people in more
diverse countries than any other microfinance provider.

We
are recruiting to fill the following positions below in Imo State:

Job
Title: Service
Desk Analyst
Location: Owerri, Imo

Summary

FINCA
Nigeria is recruiting to fill the position for Service Desk Analyst (SDA).
The SDA reports directly to the Information Service Manager or as may be
assigned.
The
SDA is responsible in the management of calls, incidents and orders,
following the ITIL standards to resolve technical queries.
The
SDA shall provide support to customer raising issues with IT department
and own the ability to learn technical concepts quickly in order to
deliver world class customer service.

Essential
Duties

Provide
an efficient single point of customer contact with IT regarding incidents
and service requests through the available communication channels (phone,
email, call management systems).
Deliver
first line IT support function and services (online) to the business.
Online services include password reset, user accounts locking / unlocking,
force user logouts, statement queue maintenance, process and general
inquiries.
Identify
and collect sufficient information from customers regarding incidents and
service requests through smart initial analysis.
Ensures
that all reported or identified incidents and service requests are logged
into the relevant call management systems, in order of category,
prioritized and assigned to the right resolver team, either internal or
external, including vendors.
Alert
business and other relevant stakeholders of high impact incident through
service exception alerts, service exception reports and the internal IT
incident white board.
Solicit
for feedback and completion estimates from resolver groups and provide
regular updates to customers regarding incidents and service requests.
Identify
and escalate approaching or crystallized SLA breaches regarding logged
incidents and service requests.
Ensure
all relevant service desk processes and procedures are up to date by
identifying process improvements where possible
Drive
forward the continuous improvement of the Africa FINCA Services function
by championing change and creating, amending and vetting the knowledge.

Qualifications

Bachelor
degree in Computer Science or the equivalent.
Minimum
of 1-2 years’ work experience in a help desk and telephone utilization function.
Proven
ability in effective communication.
General
experience in office administration

Competencies:

General
Knowledge of a wide range of group products, services and applications
relevant to the area Knowledge of SLA’s and working to meet deadlines
Experience
of working within a customer service environment.
Awareness
of industry standard accreditations
Previous
helpdesk experience and utilization of telephone.
Working
knowledge of call, incident, order and change management. Knowledge of IT
infrastructure Library (ITIL) processes and procedures.
General
awareness of the bank’s products, services and policies.
Analytical
– Synthesizes complex or diverse information; Uses intuition and
experience to complement data.
Problem
Solving – Identifies and resolves problems in a timely manner; Gathers and
analyzes information skillfully; Develops alternative solutions; Works
well in group problem solving situations; Uses reason even when dealing
with emotional topics.
Technical
Skills – Strives to continuously build knowledge and skills; Shares
expertise with others.
Customer
Service – Manages difficult or emotional customer situations; Responds
promptly to customer needs; Meets commitments. Managing People – Includes
staff in planning, decision-making, facilitating and process improvement;
Takes responsibility for subordinates’ activities; Makes self-available to
staff; Provides regular performance feedback; Develops subordinates’
skills and encourages growth; continually works to improve supervisory
skills.
Planning/Organizing
– Prioritizes and plans work activities; Uses time efficiently; Plans for
additional resources; Sets goals and objectives; Organizes or schedules
other people and their tasks; Develops realistic action plans.
Quality
– Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Applies feedback to improve performance; Monitors own
work to ensure quality; Experienced in performance development.

Application Deadline 6th
March, 2018.

Job
Title: Savings
Officer
Location: Owerri, Imo
Job Level: Entry level

Job
Brief

We
are recruiting for Savings Officers to join FINCA Microfinance bank
Limited, Owerri, Nigeria.
This
is an entry level position with a direct report to Customer Relationship
Supervisor or as may be assigned.
The
Savings Officer shall be responsible with the cross-selling of the
organization’s financial products and support the development of delivery
channels and front-end technology to improve client’s access to financial
services.
S/he
shall manage voluntary savings accounts as well as initial savers who
would eventually patronize FINCA loan products.
S/he
shall also support day to day management of third party agents and the
development of our institutional capacity to grow our agent network.

Essential
Duties and Responsibilities

Cross
sells all the savings accounts accordingly and other alternative delivery
channel products as applicable, such as, Access Cards, Money Transfer,
Mobile Money, etc. against given targets on specific assigned operational
areas.
Suggests
specific or particular savings promotion activities according to the
specifics of the area and prepares the action plan in the branch level.
Supports
the branch team in the market drive activities, leads the team and
guaranties the follow up process for opening accounts to the potential
customers identified during the field event.
Open
clients account and comply with the statutory documentation requirements
for Know Your Client (KYC) per Bank policy.
Must
have excellent product knowledge of FINCA products and other competitors
in the market and responsible to stay updated with product features and
provide a transparent information to the potential customer.
Follows
up and makes sure that the accounts activated by the branch do not fall
into dormancy.
Reports
and provides feedback to the Branch Manager/Savings Supervisor.
Work
with the Branch Manager and Sales Supervisor to create and present
specialized business proposals and scheduling meetings with institutions
and businesses.
Responsible
for ensuring adequate brochures and savings promotional materials at the
branches;
Manage,
monitor and report on FINCA’s various delivery channels as distinct
business units, focusing on profitability, risk management and performance
across key outreach, efficiency and customer satisfaction indicators.
Supervise
the agency network to ensure compliance with subsidiary standards, quality
customer service, and mitigation of potential reputational risk for FINCA.
Establish
and monitor servicing relationships with internal and external parties,
including back and front office staff, agents, networks, and other service
providers.
Effectively
and professionally represent FINCA’s delivery channels initiatives,
especially when dealing with external stakeholders or third parties.
Ensure
that financial viability and a positive customer experience are achieved
for implemented delivery channels.
Any
other responsibilities required by the Branch Manager or Savings Manager
in line with FINCA policies.

Qualifications
and Experience

Bachelor’s
Degree/HND with minimum of 2nd Class Lower (2.2) or Credit in Business,
Marketing or related discipline.
Minimum
of 1 year experience (NYSC Inclusive) in a client facing sales role shall
be an added advantage.
Strong
customer orientation.
Ability
to sell and cross-sell large range of products, with strong ability to
follow up and be consistent in his/her actions.

Critical
Competencies:

Analytical
Synthesizes complex or diverse information; Uses intuition and experience
to complement data.
Problem
Solving Identifies and resolves problems in a timely manner; Gathers and
analyzes information skillfully; Develops alternative solutions; Works
well in group problem solving situations; Uses reason even when dealing
with emotional topics.
Technical
Skills Strive to continuously build knowledge and skills; Shares expertise
with others.
Interpersonal
Skills Focuses on solving conflict, not blaming; Maintains
confidentiality; Remains open to others’ ideas and tries new things.
Teamwork
Balances team and individual responsibilities; Contributes to building a
positive team spirit; Puts success of team above own interest; Able to
build morale and group commitments to goals and objectives; Supports
everyone’s efforts to succeed.
Motivation
Sets and achieves challenging goals; Demonstrates persistence and
overcomes obstacles; Measures self against standard of excellence; Task
calculated risks to accomplish goals.
Planning/
Organizing Prioritizes and plans work activities; Uses time efficiently;
Plans for additional resources; Set goals and objectives; Organizes or
schedules other people and their tasks; Develops realistic action plans.
Quality
Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Applies feedback to improve performance; Monitors own
work to ensure quality.

Application Deadline 2nd
March, 2018.

Job
Title: Credit
Officer
Location: Owerri, Imo
Job Level: Entry level

Job
Brief

We
are recruiting for Credit (Loan) Officers to join FINCA Microfinance bank
Limited, Owerri, Nigeria.
This
is an entry level position with a direct report to Customer Relationship
Supervisor or as may be assigned.
The
Credit Officer shall be responsible to effectively develop, manage and
maintain high quality loans and savings portfolio.
S/he
is also responsible in the close monitoring of repayment behaviours and
ensure to keep the savings portfolio active.

Essential
Duties and Responsibilities

Partner
with Team Leader in developing weekly/monthly plans with regards to client
mobilization and individual performance goals.
Maintain
a good knowledge of assigned market geographical area and understand
clients need with competing products.
Research
and develop business opportunities within assigned geographical zone and
assist marketing department with market research and impact studies upon
request.
Market
all FINCA Products and Services to potential clients by using the
promotional tools as approved by management.
Responsible
in acquisition and management of loans and savings portfolio; Loan
initiation, processing, monitoring and repayment.
Conduct
a thorough loan analysis to ascertain customer’s payment capacity and
willingness; evaluate the credit risk before Credit Committee Meetings.
Reduce
liquidity risk by aggressively reducing dormant savings accounts.
Ensure
each loan disbursed are in compliance with FINCA lending procedures,
policies and methodology.
Prepare
and present report as assigned by your Team Leader/ Branch Manager.
Compile
credit files with required documentation and hand over to back office
staff for processing.

Qualifications
and Experience

Bachelor’s
Degree/HND with minimum of 2nd Class Lower (2.2) or Credit in any related
discipline.
Minimum
of 1 year experience (NYSC Inclusive) in a client facing sales role shall
be an added advantage.
Strong
customer orientation.
Basic
mathematical and analytical skills required.

Critical
Competencies:

Analytical
Synthesizes complex or diverse information; Uses intuition and experience
to complement data.
Problem
Solving Identifies and resolves problems in a timely manner; Gathers and
analyzes information skillfully; Develops alternative solutions; Works
well in group problem solving situations; Uses reason even when dealing
with emotional topics.
Technical
Skills Strive to continuously build knowledge and skills; Shares expertise
with others.
Interpersonal
Skills Focuses on solving conflict, not blaming; Maintains
confidentiality; Remains open to others’ ideas and tries new things.
Teamwork
Balances team and individual responsibilities; Contributes to building a
positive team spirit; Puts success of team above own interest; Able to
build morale and group commitments to goals and objectives; Supports
everyone’s efforts to succeed.
Motivation
Sets and achieves challenging goals; Demonstrates persistence and
overcomes obstacles; Measures self against standard of excellence; Task
calculated risks to accomplish goals.
Planning/
Organizing Prioritizes and plans work activities; Uses time efficiently;
Plans for additional resources; Set goals and objectives; Organizes or
schedules other people and their tasks; Develops realistic action plans.
Quality
Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Applies feedback to improve performance; Monitors own
work to ensure quality.

Application
Deadline 2nd
March, 2018.

How To Apply
Interested and qualified candidates should send their Applications and Resumes
(Ms word or Pdf format) to: NG_FINCA_Nigeria_Recruitment@finca.org Or fincamfbhr@fincanigeria.com Stating the “Job
Title” as the subject of the mail.

Note: Candidate Must be
willing to relocate to Owerri, Imo State, Nigeria, all selection process;
Aptitude Test and Interviews shall be conducted in Owerri, Imo State Nigeria.