The following are some communication
strategies that family and community can put in place as a palliative care for
the older person.
strategies that family and community can put in place as a palliative care for
the older person.
·
Listen to their concerns, regardless of how we
perceive the situation.
Listen to their concerns, regardless of how we
perceive the situation.
·
Acknowledge their emotions, “I can see you are
very upset/ angry.
Acknowledge their emotions, “I can see you are
very upset/ angry.
·
Invite them to tell their story, “can you tell
me what’s bothering you” and listen out for goals we may be able to address.
Invite them to tell their story, “can you tell
me what’s bothering you” and listen out for goals we may be able to address.
·
Reframe emotions or situations from negative
or difficult to an opportunity or catalyst to further explore a situation.
Reframe emotions or situations from negative
or difficult to an opportunity or catalyst to further explore a situation.
·
Align our body language with the intention to
listen, nod, make eye contact, down-cross our arms, e.t.c.
Align our body language with the intention to
listen, nod, make eye contact, down-cross our arms, e.t.c.
·
Avoid interruption.
Avoid interruption.
·
Use skills such as, empathy, reflection and
validation to negotiate a realistic goal sometimes it can be as simple as saying
we will ask the doctor to give them a call.
Use skills such as, empathy, reflection and
validation to negotiate a realistic goal sometimes it can be as simple as saying
we will ask the doctor to give them a call.
·
Empathy: “it sounds like what you are going
through is really upsetting and difficult”.
Empathy: “it sounds like what you are going
through is really upsetting and difficult”.
·
Reflection: “so I hear you saying you are very
concerned that?”
Reflection: “so I hear you saying you are very
concerned that?”
·
Validation: “it’s understandable that you feel
angry about”.
Validation: “it’s understandable that you feel
angry about”.
·
Negotiate: “it’s after hours now, but what I
can do is–?
Negotiate: “it’s after hours now, but what I
can do is–?