Excel and Grace Consulting Customer Service Officers – Transview Diagnostics Jobs Vacancies

Excel
and Grace Consulting is a consulting firm located in Port Harcourt providing
consultancy services on Financial consulting, Business Improvement processes,
Project Design, Project Development, Project Deployment, Human Capital
Development, etc.

We
are recruiting on behalf of one of our clients, to fill the position of:

Job
Title: Customer
Service Officer – Transview Diagnostics
Location: Rivers

Duties
and Responsibilities

Manage
large amounts of incoming calls, creating and maintaining customers
account information
Attract
potential customers by answering product and service specific questions
and cross-selling
Resolve
product or service complaint; determining the cause of the problem;
selecting and explaining the best solution to the problem; expediting
correction or adjustment and following up to ensure customer satisfaction
Build
sustainable relationships of trust through open and interactive
communication
Provide
accurate, valid and complete information by using the right methods/tools
Follow
communication procedures, guidelines and policies in keeping records of
customer interactions, processing customer accounts and filing documents.