Emerging Markets Telecommunication Services, Etisalat Nigeria desires to urgently fill the following vacant positions in the Technical Division. Applications from interested and suitably qualified candidates are welcome:
POSITION: Front Line Monitoring Shift Leader (Senior Engineer , NOC Operations)
Reports to: Head, NOC Operations
WORK BASE AREA: Abuja
Roles & Responsibilities
• Fault Management reporting in the network
• Ensure escalation management and technical support
• Ensure escalations are being done in a timely manner and respective members are informed.
• Ensures 24×7 Monitoring and reporting is available for all technologies as needed
• Liaises with the Customer Care Team as regards Network outages
• Liaises with other service providers regarding network outages (Lease lines and interconnect issues)
• Follow up with all the concern team members / Vendors for tracking and resolution of faults
• Provide reports for service outages and recommends follow up actions
• Reviews TT reports against SLA and recommends follow up actions
• Provide Major service outage investigations and follow up for resolution.
• Co ordination and control of all the Trouble Tickets raised in the network.
. Follow up for closure of trouble tickets within agreed MTTR.
• Prepare reports on Network Outages and follow up for RCA
. Work in 24X7 Shift Basis
Job Requirements:
• First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline
Minimum of 3 years experience in Telecom NOC and NMC operations
Post graduate education an advantage
In addition, interested candidates must:
• Have completed NYSC or possess exemption certificate.
• Be highly focused and success driven.
• Exceptional ability to think and plan proactively
• Possess good interpersonal/people skills.
Method of Application
Qualified/interested candidates should forward updated / detailed resume to techrecruitment@etisalat.com.ng
on or before Monday, April 4, 2011. (Subject of mail should be position applying for).
PLEASE DON’T APPLY IF YOU ARE NOT QUALIFIED. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
