Ericsson Operations Assurance SME Job Vacancy in Ghana

Ericsson
is a world-leading provider of telecommunications equipment & services to
mobile & fixed network operators. Over 1,000 networks in more than 180
countries use Ericsson equipment, & more than 40 percent of the world’s
mobile traffic passes through Ericsson networks. Using innovation to empower
people, business & society, we are working towards the Networked Society,
in which everything that can benefit from a connection will have one. At
Ericsson, we apply our innovation to market-based solutions that empower people
& society to help shape a more sustainable world.

We
are truly a global company, working across borders in 175 countries, offering a
diverse, performance-driven culture & an innovative & engaging
environment where employees enhance their potential everyday. Our employees
live our vision, core values & guiding principles. They share a passion to
win & a high responsiveness to customer needs that in turn makes us a
desirable partner to our clients. To ensure professional growth, Ericsson
offers a stimulating work experience, continuous learning & growth
opportunities that allow you to acquire the knowledge & skills necessary to
reach your career goals.

We
welcome the opportunity to meet you!

Job
Summary: This Job Role is responsible for the
Customer Handling, Coordination, Management, Single Customer Complaints and
execution of proactive and reactive H/W maintenance activities that require a
higher level of Skill. This shall ensure that the MoMo services provided to
customers are continuously available and performing to Service Level Agreement
(SLA) performance levels.

Responsibilities
& Tasks