Before we begin, let’s first answer the question: Does Etihad provide a chauffeur service? The answer is yes, and they only offer a chauffeur service from Zayed International Airport to your home or hotel in the United Arab Emirates (UAE). However, according to a part of their announcement on the new A321LR and enhancements to First Class, Etihad declared that it will start providing chauffeur services globally from August 1, 2025. However, to date, the chauffeur service is only available in one location.
Who Is Eligible For Etihad Chauffeur Service?
Well, Etihad Chauffeur Service is not available for every passenger. This service is available only for luxury air travelers who travel on The Residence, first-class, and business-class passengers who want to travel to or from the UAE. Moreover, Etihad Gold and Platinum tier members are also eligible for Chauffeur Services.
- Platinum tire members can have this facility as a core benefit.
- Gold Tire members can get this service as a custom benefit
- Both Platinum and Gold tier members can get these services 2 times on economy, deluxe, and comfort packages.
However, as we mentioned, this chauffeur service is currently available in the UAE. If you need a chauffeur in other countries or cities, you will need to search for local service providers. Like if you need chauffeur service in Washington, then you can contact DC PATH.
How Etihad Chauffeur Works?
This is very simple. After meeting the eligibility criteria, you just need to follow a few steps to book your chauffeur in the UAE. Now, take a look at the steps below.
Confirm The Chauffeur Service
There are 2 different ways to book an Etihad chauffeur.
- Use The Chauffeur Tab: First, navigate to the website and locate the “Manage your Booking” Section. After that, go to the section labeled ‘Chauffeur’. On this page, you need to provide all the necessary details like name, phone number, address, flight details, booking reference, etc. Once you confirm the booking, they will send you a confirmation email or notification.
- Call The Etihad Helpline: You can book the chauffeur via call as well. This is very simple; you just need to call them, and they will book a chauffeur for you.
Remember, you need to book at least 12 hours before your departure. Moreover, this booking form can be temperamental, especially if you try to access it multiple times in one session. If something like this happens, then you need to clear the cache or use a different browser.
Pickup And Drop off From the Airport / Home, Or Hotel
For picking you up from home/hotel, the chauffeur will reach your location about 2 hours before the scheduled time. Etihad uses BMW 5 Series station wagons, GMC SUVs, Mercedes-Benz E-Class Wagons, or Mercedes-Benz limousines to pick you up.
Etihad provides premium-level chauffeur services until reaching the final destination; they will ensure you receive a first-class service guarantee.
Who Is Not Eligible For Etihad Chauffeur Service?
Apart from the reservation status, some other reasons will restrict a passenger’s eligibility to use the chauffeur service. Take a look at them below.
- Discounted or Offered Tickets: If you purchase tickets during any offer sales or special discount periods, you may not be eligible for this service. However, for promotional purposes, maybe you can use this facility. If it is mentioned in the terms of the ticket.
- Waitlisted or Transit Tickets: Passengers who are in transit in the UAE are not eligible for this service. This is because their Final Destination is somewhere else, so they are not able to take this service.
- Children Between 2 – 12: If anyone is between the ages of 2 – 12 and is alone, then he or she is not eligible for the Etihad Chauffeur service. They must be accompanied by an adult.
- Tickets That Are Upgraded From Economy: Video tickets from economy to business class or first class at the last moment, then you will not be able to use this service.
- Tickets Which Are Not Bought Directly From Etihad: If you purchase tickets from outside Etihad, you will not be eligible to use the chauffeur service. Remember, tickets from Etihad start with 607 digits.
Conclusion
At last, on the question, Does Etihad Provide Chauffeur Service? The answer is yes; they currently provide this service only in the UAE, but they plan to expand it globally soon. However, this service is not available to everyone; only a select category of ticket holders can utilize it. In this blog, we have covered all the necessary information regarding Etihad chauffeur services. If you need to know more, feel free to contact us.
