Job Description: Global Director of Operations
Reports
to: CEO
to: CEO
Location:
Nyamata,
Rwanda – 50% travel across East Africa (in the short term, across our
operational districts in Rwanda and Uganda)
Nyamata,
Rwanda – 50% travel across East Africa (in the short term, across our
operational districts in Rwanda and Uganda)
Profile:
East
Africans encouraged to apply
East
Africans encouraged to apply
Compensation:
Starts
modest, commensurate with experience, with significant performance based raises
Starts
modest, commensurate with experience, with significant performance based raises
Timeframe:
2-5
years
2-5
years
Who
We Are: A
Social Change Organization that is revolutionizing healthy-living by
building high quality, cheaper, modern concrete floors (made of gravel, clay,
sand, and laterite) in place of dirt floors.
We Are: A
Social Change Organization that is revolutionizing healthy-living by
building high quality, cheaper, modern concrete floors (made of gravel, clay,
sand, and laterite) in place of dirt floors.
We
have installed over 400,000 square feet of flooring and employed over 100
Rwandese staff (and generated jobs and income for an additional 100 masons).
have installed over 400,000 square feet of flooring and employed over 100
Rwandese staff (and generated jobs and income for an additional 100 masons).
About
the Role: We
are looking for a dynamic and gritty Director of Operations who is excited to
build a fast growing and high impact organization alongside a passionate and
hard-working team.
the Role: We
are looking for a dynamic and gritty Director of Operations who is excited to
build a fast growing and high impact organization alongside a passionate and
hard-working team.
The
Director of Operations would have both a strategy and execution role, would
spend significant time both visiting site operations as well as gathering and
analyzing operational data in the office, and would be a critical thought
partner to the CEO and Board.
Director of Operations would have both a strategy and execution role, would
spend significant time both visiting site operations as well as gathering and
analyzing operational data in the office, and would be a critical thought
partner to the CEO and Board.
While
not directly in charge of managing day to day operations, this person would
support country leadership as well as the heads of operations in each country
to guide strategy, identify new systems needs, support expansion, and drive
global special projects related to operations.
not directly in charge of managing day to day operations, this person would
support country leadership as well as the heads of operations in each country
to guide strategy, identify new systems needs, support expansion, and drive
global special projects related to operations.
We
are looking for a leader who can take us to the next level and beyond.
are looking for a leader who can take us to the next level and beyond.
The
responsibilities would include:
responsibilities would include:
Strategy
- Recommend
changes business model to fit the context based on field learnings,
especially in light of rapid expansion, and see to the execution of those
changes - Work
with CEO to determine global scale strategy and support implementation - Initiate,
manage, and implement strategic special projects (e.g. developing
consistent standards for products across countries, managing new product
development, etc.) - Continuously
assess and refine incentive systems for operations teams - Manage
research and development agenda to continuously improve floor quality and
customer service - Develop
strategies to improve our customer satisfaction
Continuous
Improvements to Operational Efficiency
Improvements to Operational Efficiency
- Drive
gross margins by both finding areas to cut costs and improve operational
efficiency - Analyze
data to assess areas of inefficiency in each country - Identify
and implement continuous process efficiency improvements through
significant time with customers, drivers, sales reps, and masons
Systems
Development
Development
- Improve
and implement systems to scale (construction planning, inventory
management, supply chain management, quality control management, customer
relations management, financial management, etc.) - Integrate
software platforms as appropriate
Execution
and Team Support
and Team Support
- Work
closely with sales teams to align supply and demand in each geography - Develop
the structure of the Operations Department in each new country as the
organization establishes the business there, and support the Country
Directors in hiring for these roles as we expand - Support
operations teams across all countries, including onboarding new operations
hires, setting targets, determining strategy, and hiring effective teams
Qualifications
- 4 years
of work experience, ideally with 2 in management consulting or operations - Experience
with fast growing social ventures is a plus - Desire
to live, work, and travel around East Africa for several years - Excellent
analytical skills, including Excel modelling and data analysis - Experience
living and working in a developing country, preferably in East Africa - Strong
understanding of accounting, budget management, and financial management - Hard
working and gritty to push through challenges - Flexible
and adaptable to changing environments; thrives in a bootstrapped culture - Ability
to work on a variety of tasks at the same time - Maturity
and poise under stress - Passionate
about international development and social enterprise - Entrepreneurial
attitude, creative problem solver, patient team player with a sense of
humor - Engineering
skills a plus, but not required - Graduate
degree (MBA, MPA/ID, MPA, etc.) a plus, but not required
How
to Apply
to Apply
Send
your CV and cover letter to Natalie Barndt nbarndtctroe@gmail.com
and state what excites you most about this role, and what you think will be
most challenging about it.
your CV and cover letter to Natalie Barndt nbarndtctroe@gmail.com
and state what excites you most about this role, and what you think will be
most challenging about it.
