Dublin’s leading Business Development Specialists who handles every aspect of multi-channel communication and Customer Relationship Management from Lead Generation/Appointment Setting, Data Cleansing and Inbound Response Handling.
Call-Text Solutions markets served are Ireland (Southern and Northern), United States and United Kingdom. Call-Text Solutions work in partnership with companies who wish to develop their business by way of telemarketing whether it be the Consumers markets of that of Business to Business
75% Customer Service (Receptionist) and 25% Outbound Telemarketing
Job Requirements and Experience:
Our Client requirements are that this position is SOLELY FOR NATIVE English Speaking Candidates
• Up to 5 years office experience – on a busy switch – must be able to multi-task and have a proven track record
• Must have either worked on a telephone switch or a call centre and have the ability to handing multiple calls at any one time
• Have 50+ wpm typing speed
• Excellent communication skills (oral and written)
• PC proficiency; knowledge of MS Word, Excel and Outlook
• Ability to work both independently and as part of a team is a must
Job Duties:
• Outbound telemarketing – experience necessary
• Maintain client work schedule and service level requirements.
• Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
• Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor.
• Report accurately on calls inbound and outbound, record calls and call details on company systems
• Other duties as assigned
Location Dublin 6, Rathmines
Payment €9.00 per hour
Category Call-Centre / Customer Service, Secretarial / Admin / PA.
Terms Permanent, Contract, Part-time, Full-time
Contact HR Team
Address: Dublin 6, Ireland
Tel: +35314704210
