• Company: NERA TELECOMMUNICATIONS LTD
• Industry: IT / Telecommunications
• Job Functions: Customer Service
• Website: http://www.neratel.com.sg
• Location: DEFU LANE 10
• Job Type: Permanent / Full Time, Contract
Company Description:
NeraTel, established in 1978, is a public company listed on the Singapore Exchange Securities Trading Ltd (SGX – ST). A premier solutions provider, NeraTel offers a comprehensive range of products, systems and services from satellite communications, microwave radio transmission, IT networking infrastructure to high-value added electronics contract manufacturing. NeraTel has an established network of customers in Asia. It serves the markets of Singapore, Malaysia, Thailand, Indonesia, the Philippines, Vietnam, Brunei, Laos, Cambodia, Myanmar, Taiwan, Korea, Japan, India, People’s Republic of China, Bangladesh, Pakistan, Mongolia, Sri Lanka, Nepal, Australia and New Zealand. Nera ASA, the holding company of NeraTel, is listed on the Oslo Stock Exchange (OSE : NER).
CAREER OPPORTUNITIES and Working at NeraTel NeraTel represents a truly attractive workplace with huge diversity of opportunities within the organization. You will experience plenty of possibilities to improve you career through constant learning and skill building. In addition, you will have the chance to employ our global network and work abroad for a short or longer period of time. We attempt to provide flexible career paths for our employees.
As a Nera employee you will get the opportunity to work with interesting and challenging projects and with aspiring teams with a lot of guts and creativity.
Job Description:
Responsibilities
o handle customers’ enquiries and fault complaints
o provide online assistance to resolve problems
o monitor the help desk traffic
o forward problems reported to field Technical Officer for following up
o data entry of Job Advices from Field Technical Officer
o prepare all Job advises requested from the banks
o update banks status of the jobs requested
o generate lists of chargeable jobs for billing
o fix appointment with merchants
o any other duties as may be assigned by the Management
Job Specification
o GCE ‘N’ or ‘O” level with good spoken of English & Mandarin
o Positive working attitude, willingness to learn and the ability to work independent
o Good communication and interpersonal & phone handling skills
o Cheerful and outgoing personality
o Microsoft Office Application
o Preferably able to work immediately and prepared to start on permanent shift duty in near future.
Nera Telecommunication Ltd
109 Defu Lane 10
Singapore 539225
E-mail: recruit@neratel.com.sg
Website: http://www.neratel.com.sg
