world leader in oral, personal and home care consumer products, is currently
recruiting for a Consumer Engagement Representative to join our Consumer
Affairs team, located in Sydney CBD. This position is a Maternity Leave
contract for a minimum period of 12 months.
The purpose of this role is to support the Consumer Affairs team and assist in
handling consumer communications through a variety of service channels in an
effective, efficient and prompt manner, whilst maintaining and promoting the
equity of our brands and ensuring consumer satisfaction. You will also be
required to report on communication trends and variances, identifying issues
and quality problems with actionable recommendations.
Adhering to Colgate-Palmolive’s social media and consumer response guidelines,
you will identify and prepare consumer communications working within a small
team that is dedicated to delivering excellent service standards.
You are:
• A collaborative team player
• Committed to providing superior customer service
• Able to effectively prepare consumer communications for application in a
variety of service channels, including social media, email and chat
• Able to interpret and identify trends/fluctuations in reporting data
• An enthusiastic problem solver, that is tactful and considered under pressure
You will bring:
• Excellent communication skills
• Empathy and insight for the consumer experience
• Excellent time management skills
• Demonstrated business maturity and etiquette
Candidates with relevant tertiary qualifications strongly encouraged to apply.
This role is ideal for someone who is digitally aware with proven customer
service experience and a willingness to learn.
Sound like you? Use the link below to apply now!
https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=17341&company=colgate&username=
