Client Communication Analyst Job Vacancy in Glasgow

As a Client Communications Analyst you will work in a fast paced environment within the Stockbrokers Communications team. You will respond and deal with customer queries and complaints by phone, e-mail, and letter. You must be an excellent communicator and be able to deal professionally and deliver a first class service to every client, offering first call resolution, supporting the team to achieve 100% response within 1 day for all e-mails and letters. You will be able to work well on your own initiative whilst contributing to the team.

Working to targets is at the forefront of this role and you must be able to work accurately and to deadlines and be committed to meeting team targets.

Additionally, the team also manages complaints within the required regulatory guidelines supervised by the Financial Services Authority (FSA) and aim to meet service level agreements with stakeholders.

The right candidate will be flexible and professional under pressure, have strong interpersonal skills and a commitment and focus on succeeding in a challenging environment.

This role requires the candidate to work every weekend as part of their core hours and therefore the right candidate must be able to work on their own initiative.
We are looking for candidates with good experience within the financial services industry, who are confident and professional on the telephone and have the ability to structure correspondence to clients.

Please call Debbie Shields on 0141 272 7754 for further details.
Job Reference: Req//149241
Closing Date: 25-Apr-2011