Citibank Nigeria recruitment for Graduate Tellers

Ref No: 17068511
Location: Kano
Job Category: Transaction Processing
Schedule: Full-time
Primary Purpose

• State
  briefly the principal purpose of the position, its major objectives and
  the impact the position has on Citibank.
• The
  Teller is a frontline staff and is one of the customer’s first points of
  contact with the bank and therefore it is essential that, in spite of work
  pressure, they must wear a cheerful look and countenance.
• His/her
  primary focus is to deliver prompt and efficient services across the
  counters and at the same time, ensuring compliance with operating and
  regulatory guidelines. This will include:
• Ensure
  prompt, error-free and control-driven cash activities.
• Taking
  part in periodic reviews, reporting and miscellaneous activities
• Assist
  in Overseeing of Technology related issues and projects in the branch and
  other remote sites (implants).
• Assist
  in annual COB activities, infrastructure and application changes, PVT tests
  etc.
• Maintaining
  across- the-counter customer interface thus enhancing customer confidence
  in the bank through timely processing of cash/checks transactions
• Ensuring
  smooth running of CIT activities.
• Ensure
  vault operations and Cash Handlings are diligently handled
• Provide
  back-up services to Customer/ Head Teller.

• Time-stamp
  (validate) and signature-verify all customers request and refer those that
  require call-back/status approval to supervisor for action
• Ensure
  transactions are not processed for SDN names and sanctioned countries by
  checking the SDN list prior to processing transactions.
• Report
  all qualifying transactions processed in line with existing NDLEA limits.
• Process
  all customer requests within the standard turn-around time and without
  error (e.g. Other Bank cheque deposit ,cheques encashment, cash deposits,
  cheque deposits, PTA/BTA purchase, also specialised transactions like
  Taxes, Multi choice, Airtel, MAERSK etc).
• Ensure
  stated procedures and policies for all products are adhered to while
  processing.
• Update
  Registers where required before processing/after processing.
• Ensure
  all transactions processed during the day are fully authorized and there
  is no pending transaction left on the system before closing for the day.
• Ensure
  other bank cheques are given appropriate value date and scan into CIS
  timely
• Maintain
  appropriate confidentiality and security of customer and transactional
  information stored in any form (images, application files, databases,
  spread sheets, papers, registers, files etc) in line with local procedures
  and departmental designations. Ensure proper put-away procedures are
  observed at close of business and during any temporal absence from
  workstation.
• Scanning
  and uploading reconciliation documents into the SharePoint and advising
  relevant parties for Implant reconciliation
• Assist
  in Overseeing of Technology related issues and projects in the branch and
  other remote sites (implants).
• Backing
  up for the Head Teller where necessary
• Participate
  in the quarterly MCA exercise for all counter products and processes and
  ensure satisfactory MCA ratings are achieved for all products and
  processes.
• Handling
  of expense and internal processing transactions.
• Preparation
  and delivery of reports as may be dictated by product/regulatory
  requirements e.g. Invisible reports, Anti-money laundering reports etc.
• Perform
  additional task. Projects and responsibilities as assigned by branch
  management.

• For
  the job family, list significant quantitative measures (i.e. revenue,
  assets, expenses, etc.) which assist in determining the size and scope
  of  the area of responsibility.  This may be a measure that is
  impacted either directly or indirectly.  Please describe the nature
  of  the  impact on each measure provided.  Use current
  annual figures. (state – $millions-Mil; $billions-Bil)
• Please
  describe how the job impacts each quantitative measure provided (directly
  or indirectly)
• This
  function is responsible for ensuring that customers depositing Other Bank
  Checks, Cash and withdrawing as well are properly attended to. Our ability
  to give prompt response and ensuring that they are not delayed
  unnecessarily are key factors to helping us maintain a good
  client/customer relationship.
• The
  various activities in the unit on a direct and indirect basis impact the
  revenue derived from our customers

• Internal: 
  Moderately frequent contact with Clearing Unit, Cash management unit
  (GTS), other branches, Citiservice.
• External:
  Highly frequent contact with Customers, Teller Implant Locations, Central
  Bank of Nigeria and other Banks.

• Basic
  College Degree

• 1
  – 2 years (not compulsory)

• Good
  Interpersonal/Communication Skills
• Fast
  Learner
• Meticulous
  and Accurate
• High
  level of integrity/sense of responsibility
• Customer
  Focused
• Neat/Smart
  Appearance
• Analytical
  Mind/Proactive

• Error
  Free Processing
• Preparation
  of Reports with tight timelines
• Customer
  satisfaction in a highly competitive environment
• Weekend
  and public holiday work (sometimes)
• Ability
  to work under pressure
• Compliance
  with regulatory/institutional requirements
• Processing
  within tight turnaround times

• Having
  to make decisions constantly on whether instruments presented over the
  counter are genuine and fit for payment in a highly risky market with
  potential for fraud.
• Exceptional
  candidates who do not meet these criteria may be considered for the role
  provided they have the necessary skills and experience.
• Valuing
  Diversity:
• Demonstrates
  an appreciation of a diverse workforce. Appreciates differences in style
  or perspective and uses differences to add value to decisions or actions
  and organisational success.
• The
  job involves paying and receiving large volumes of cash in local and
  foreign currency and ensuring that the cash books are balanced daily. This
  requires knowledge of cash and tellers operating procedures and a good
  analytical/logical thinking ability.
• Addressing
  customer complaints, enquiries and needs presented over the counter.
• Timely
  processing of transactions with high level of accuracy