In health information
management, the channel, or medium, used to communicate a message affects how
accurately the message will be received. There are three broad channels of
communication in health information management, this includes verbal, written,
and nonverbal communications; and these channels have different strengths and
weaknesses and how and when they are used, depends on the situation, purpose
and to whom the information is meant for. In health information management, the
decision to communicate verbally or in written form can be a powerful one and
this have effect on the way the message is received and understood by who is receiving
the information. In addition, the health information practitioner must be aware
of the importance of the verbal and non-verbal communication and how this
affect how the information is received by who the information is directed at.
management, the channel, or medium, used to communicate a message affects how
accurately the message will be received. There are three broad channels of
communication in health information management, this includes verbal, written,
and nonverbal communications; and these channels have different strengths and
weaknesses and how and when they are used, depends on the situation, purpose
and to whom the information is meant for. In health information management, the
decision to communicate verbally or in written form can be a powerful one and
this have effect on the way the message is received and understood by who is receiving
the information. In addition, the health information practitioner must be aware
of the importance of the verbal and non-verbal communication and how this
affect how the information is received by who the information is directed at.
As the channels of
communication vary, the richness of the information is also affected. The impact of the channel of communication –
whether positive or negative – must be clearly understood in passing
information. Information-rich channels convey more nonverbal
information. In most cases in health information management, when considering
the verbal and written channels of communications, it is clearly noticed most
of the time that verbal communications are richer than written ones.
communication vary, the richness of the information is also affected. The impact of the channel of communication –
whether positive or negative – must be clearly understood in passing
information. Information-rich channels convey more nonverbal
information. In most cases in health information management, when considering
the verbal and written channels of communications, it is clearly noticed most
of the time that verbal communications are richer than written ones.
Communication
channels/media in health information management are the means through which
practitioners in field of health information management communicate. Thought
must be given to what channels are used to complete various tasks, because
using an inappropriate channel for a task or interaction can lead to negative
consequences. Complex messages require richer channels of communication that
facilitate interaction to ensure clarity.
channels/media in health information management are the means through which
practitioners in field of health information management communicate. Thought
must be given to what channels are used to complete various tasks, because
using an inappropriate channel for a task or interaction can lead to negative
consequences. Complex messages require richer channels of communication that
facilitate interaction to ensure clarity.
The
following are some of the commonly used channels of communication in health
information management.
following are some of the commonly used channels of communication in health
information management.
1.
Face-to-Face
Face-to-face
or personal communication is one of the richest channels of communication that
can be used in health information management. Physical presence, the tone of
the speaker’s voice and facial expressions help recipients of a message
interpret that message as the speaker intends. This is the best channel to use
for complex or emotionally charged messages, because it allows for interaction
between speaker and recipients to clarify ambiguity. A speaker can evaluate
whether an audience has received his message as intended and ask or answer
follow-up questions.
or personal communication is one of the richest channels of communication that
can be used in health information management. Physical presence, the tone of
the speaker’s voice and facial expressions help recipients of a message
interpret that message as the speaker intends. This is the best channel to use
for complex or emotionally charged messages, because it allows for interaction
between speaker and recipients to clarify ambiguity. A speaker can evaluate
whether an audience has received his message as intended and ask or answer
follow-up questions.
2.
Broadcast Media
Television,
radio and loud speakers all fall within the broadcast media communication
channel. These types of media are mostly used in health information management when
addressing a mass audience. In this situation, the major purpose is to notify
large number of people of a new strategy, may advertise or do promotions using
a broadcast channel. Similarly, health information practitioners may do a
global address by having a television feed broadcast across global sites. When
a message intended for a mass audience can be enhanced by being presented in a
visual or auditory format, a broadcast channel should be used.
radio and loud speakers all fall within the broadcast media communication
channel. These types of media are mostly used in health information management when
addressing a mass audience. In this situation, the major purpose is to notify
large number of people of a new strategy, may advertise or do promotions using
a broadcast channel. Similarly, health information practitioners may do a
global address by having a television feed broadcast across global sites. When
a message intended for a mass audience can be enhanced by being presented in a
visual or auditory format, a broadcast channel should be used.
3.
Mobile
A
mobile communication channel should is used health information management when
a private or more complex message needs to be relayed to an individual or small
group. A mobile channel allows for an interactive exchange and gives the
recipient the added benefit of interpreting the speaker’s tone along with the
message. Some within an organization may opt to use this channel versus a
face-to-face channel to save on the time and effort it would take to coordinate
a face-to-face meeting.
mobile communication channel should is used health information management when
a private or more complex message needs to be relayed to an individual or small
group. A mobile channel allows for an interactive exchange and gives the
recipient the added benefit of interpreting the speaker’s tone along with the
message. Some within an organization may opt to use this channel versus a
face-to-face channel to save on the time and effort it would take to coordinate
a face-to-face meeting.
4.
Electronic
In
health information management there are different electronic communication
channels which encompass email, Internet, intranet and social media platforms
in passing information. This channel can be used for one-on-one, group or mass
communication. It is a less personal method of communication but more
efficient. When using this channel, care must be taken to craft messages with
clarity and to avoid the use of unclear statement unless the message
specifically calls for it.
health information management there are different electronic communication
channels which encompass email, Internet, intranet and social media platforms
in passing information. This channel can be used for one-on-one, group or mass
communication. It is a less personal method of communication but more
efficient. When using this channel, care must be taken to craft messages with
clarity and to avoid the use of unclear statement unless the message
specifically calls for it.
5.
Written
Written
communication channel is one of the mostly used form in health information
management. This should be used when a message that does not require
interaction needs to be communicated to a group of people. Policies, letters,
memos, manuals, notices and announcements are all messages that work well for
this channel. Recipients may follow up through an electronic or face-to-face
channel if questions arise about a written message.
communication channel is one of the mostly used form in health information
management. This should be used when a message that does not require
interaction needs to be communicated to a group of people. Policies, letters,
memos, manuals, notices and announcements are all messages that work well for
this channel. Recipients may follow up through an electronic or face-to-face
channel if questions arise about a written message.
Bulletins
A bulletin offers the opportunity to deepen a
specific issue, explain context, describing consequences or tell a story. It
also has the opportunity to reach many people in and organisation. If you want
to create a broad internal understanding of strategic messages the bulletin can
be a good vehicle to use. As were the case with the Intranet you also have to
“translate” the information in the bulletin to other.
specific issue, explain context, describing consequences or tell a story. It
also has the opportunity to reach many people in and organisation. If you want
to create a broad internal understanding of strategic messages the bulletin can
be a good vehicle to use. As were the case with the Intranet you also have to
“translate” the information in the bulletin to other.
Text
Messages
Messages
Text messaging to the mobile phone is one of the
new types of communication medium that can be very useful in health information
management. Some health information practitioners make use of this and this has
proven to be a very fast medium of communication.
new types of communication medium that can be very useful in health information
management. Some health information practitioners make use of this and this has
proven to be a very fast medium of communication.
Social
Media
Media
The advent of social media has proven to be a way
of sending information in health information management. With this, people
information are easily reached and they can also make their contributions. The
social media is designed to be disseminated through social interaction, created
using highly accessible and scalable publishing techniques. Social media
supports the human need for social interaction, using Internet- and web-based
technologies to transform broadcast media monologues (one to many) into social
media dialogues (many to many). It supports the democratization of knowledge
and information, transforming people from content consumers into content
producers.
of sending information in health information management. With this, people
information are easily reached and they can also make their contributions. The
social media is designed to be disseminated through social interaction, created
using highly accessible and scalable publishing techniques. Social media
supports the human need for social interaction, using Internet- and web-based
technologies to transform broadcast media monologues (one to many) into social
media dialogues (many to many). It supports the democratization of knowledge
and information, transforming people from content consumers into content
producers.
Whatever channel or medium of
communication chosen by a health information practitioner in communicating or
passing information, it must be to the achievement of the health information
management practice which is to plan information systems, develop health policy,
and identify current and future information needs. In addition, they may apply
the science of informatics to the collection, storage,
analysis, use, and transmission of information to meet legal, professional,
ethical and administrative records-keeping requirements of health care
delivery is the practice of acquiring, analyzing and protecting digital and
traditional medical information vital to providing quality patient care. This
must be to the proper collection, management and use of information within
healthcare systems “will determine the system’s effectiveness in detecting
health problems, defining priorities, identifying innovative solutions and
allocating resources to improve health outcomes
communication chosen by a health information practitioner in communicating or
passing information, it must be to the achievement of the health information
management practice which is to plan information systems, develop health policy,
and identify current and future information needs. In addition, they may apply
the science of informatics to the collection, storage,
analysis, use, and transmission of information to meet legal, professional,
ethical and administrative records-keeping requirements of health care
delivery is the practice of acquiring, analyzing and protecting digital and
traditional medical information vital to providing quality patient care. This
must be to the proper collection, management and use of information within
healthcare systems “will determine the system’s effectiveness in detecting
health problems, defining priorities, identifying innovative solutions and
allocating resources to improve health outcomes
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