The CWB Group of companies has a different perspective on financial services. Our philosophy of putting people first – customers and employees – attracts dynamic, caring individuals. People who share and communicate our values of creative, flexible, specialized service are our greatest assets. We are seeking an experienced Receptionist to join our team in our Calgary North East Branch.
Receptionist
Calgary, AB
Position Focus: The receptionist is responsible for providing a high level of customer service that consistently exceeds expectations and enhances the CWB brand and relationship with existing and prospective clients.
Experience/Competencies:
* Knowledge of CWB retail products and services.
* Switchboard experience an asset.
* Excellent communication and interpersonal skills.
* Proficient in Word and Excel.
* Above average administrative and organizational skills.
* Capacity to multi-task, and demonstrate an ability to prioritize.
* Adapt and respond positively to change.
Responsibilities:
* Answer telephone and greet clients in a professional, pro-active, and courteous manner to assist in the development and maintenance of strong client relationships.
* Become knowledgeable with Bank’s products and services to effectively refer clients to the appropriate Account Manager.
* Participate in Bank/Branch campaigns/events.
* Coordinate client appointments with Branch staff as well as scheduled meetings or events.
* Effectively manage/maintain the Branch’s accounts payable.
* Ensure proper handling and distribution of mail and courier packages.
* Responsible for Word processing and Excel spreadsheet tasks as required.
* Provide account services to customers, including a full range of the Bank’s retail services when necessary.
* Uncover hidden needs and refer customers internally.
* Miscellaneous administrative duties as assigned.
To apply for this position you can:
OR
Mail your resume to:
Canadian Western Bank
Attn: Human Resources
Suite 3000, 10303 Jasper Avenue
Edmonton, Alberta T5J 3X6
OR
Fax your resume: (780) 423-0303