client, an IT company with branches within the East African
region,India,Singapore and Dubai is seeking to recruit a Business Development Manager with business
understanding of the retail sector to join their dedicated team;
Reports to: Practice Head- Retail
RESPONSIBILITIES.
1. Client relationship management and customer service
• Develop customer retention strategies
• Solicit customer feedback regularly from the clients and give recommendations
for improvement of service delivery.
• Develop strong ties with key customers and accounts and be proactive in
understanding the trends and issues likely to impact the market
2. Competitor Analysis
• Monitor and report on market and competitor activities and provide relevant
reports on the trends and information for decision making.
• Keep up to date with recent market and industry trends, competitors, and
leading customer strategies
• Develop delivery strategies to counter competition.
3. Market Research
• Collate all information on Market and technology research from all the
clients.
• Recommends product lines by identifying new product opportunities, and/or product,
packaging, and service changes; surveying consumer needs and trends.
• Researches new ways to improve delivery -performance, deliver service,
problem solving, and reduce costs and response time for users.
• Performs other job-related duties as necessary that may be added/ modified
from time to-time.
KNOWLEDGE, SKILLS AND COMPETENCIES.
Functional Skills:
1. Account management
2. Account relationship
Generic Skills:
1. Project Management
Behavioral Skills:
1. Excellent communication
2. Negotiation skills
3. Presentation skills
Critical Non-Negotiable attributes:
Retail knowledge and experience in the IT Sector
Education:
Diploma or Degree in any Business related field
Relevant Experience:
1. IT Industry
2. 3 – 5 Years
Send your application letter and CV to jobs@jantakenya.com clearly
indicating ‘BUSINESS DEVELOPMENT MANAGER-RETAIL’ on the subject line by 4th
June, 2016. Do not attach any certificates.
Only shortlisted candidates shall be contacted.