The British Council is looking for a suitably qualified and experienced individual
to join the organization as Professional/Educational Examinations &
Customer Service (Lagos) Manager
PURPOSE OF JOB:
To support Examination Services in Nigeria in developing markets for and
delivering Schools exams; to maintain them at the highest professional
standards as set out in the British Council’s EQS (Examination Quality
Standards), project outcomes, examinations boards and partners.
CONTEXT AND ENVIRONMENT:
Nigeria Exams is the largest British Council exams business in the Sub Saharan
Africa region. It administers exams in four subject areas: Schools,
Professional/Vocational, Educational on behalf of UK institutions and IELTS. In
2013-14 we will deliver roughly 75,000 exams to 25,000 candidates. The team
comprises 22 people and are based mainly in Lagos with 5 in Abuja and 4 in Port
Harcourt.
This new role leads on business development of UK professional and educational
exams in Nigeria. The post leads on the development of our computer based
examinations offer. It is accountable for the delivery of high quality
customer services at the Lagos office.
MAIN DUTIES AND RESPONSIBILITIES:
Customer Service: responsible for the delivery of high quality customer
services at the Lagos office.
Financial control, monitoring and reporting: to manage the professional and
educational exams business to target by monitoring and reporting income and
costs on a monthly basis.
Business growth: to grow the business and set country business strategy with
CEM/DCEM.
Reliability: to ensure examinations are delivered securely according to board
requirements.
Quality: to deliver a high standard of customer service to our candidates as
measured by our own Exams Quality Standards and inspection visits from exams
boards.
Leadership: to manage and motivate the professional and education exams and
customer service teams to achieve challenging objectives
The Professional and Educational Exams Manager is responsible for developing
relations with current and future stakeholders and clients in order to meet
business targets.
CLICK HERE TO APPLY
http://www.britishcouncil.org.ng/professionaleducational-examinations-customer-service-lagos-manager#.Uaz6qj7Rzyo