qualified and experienced individual to join the organization as Customer
Services/Examinations Assistant.
PURPOSE OF JOB:
To support Examination Services in Nigeria in developing markets for and
delivering Schools exams; to maintain them at the highest professional
standards as set out in the British Council’s EQS (Examination Quality
Standards), project outcomes, examinations boards and partners.
CONTEXT AND ENVIRONMENT:
Customers and enquirers engage with the British Council Nigeria for a number of
purposes with the majority being for examinations. Nigeria is the largest
British Council exams business in the Sub Saharan Africa region. It administers
exams in four subject areas: Schools, Professional/Vocational, Educational on
behalf of UK institutions and IELTS.
The SSA region delivers exams in over 20 countries from its offices in 16 of
these countries. In 2012, we delivered a quarter of a million exams to over
100k candidates. Growth in the region is robust, but our challenges are many.
Nevertheless, Exams teams are making solid gains in our 4 strategic priority
areas, namely: improving business performance, improving quality, improving
financial compliance and increasing impact.
MAIN DUTIES AND RESPONSIBILITIES:
As Examinations/Customer Service Assistant the post holder will be line managed
by the Port Harcourt Centre Manager.
Reliability: to ensure examinations are delivered securely according to board
requirements.
Quality: to deliver a high standard of customer service to our customers,
schools and exams candidates. Performance is measured by our own Exams Quality
Standards and the inspection visits from Cambridge International Exams and
other examination boards.
Finance: all British Council standards for managing finances are met with
relation to managing Purchase Orders, reconciling income, managing contracts
and procurement.
CLICK HERE TO APPLY
http://www.britishcouncil.org.ng/customer-servicesexaminations-assistant#.Uaz7Dj7Rzyo
