Bemil Nigeria Limited Customer Service Executive Job Vacancy

 
Bemil
Nigeria Limited is a wholly indigenous company which has been at the forefront
of providing Security Management, Cash-In-Transit / Valuable Protection and
Security Consultancy & Training since its inception in 1978.

Location: Lagos
Job Description

• Deals
  directly with customers either by telephone, electronically or face to
  face.
• Ensures
  prompt response to all customer inquiries.
• Handles
  and resolves customers’ complaints in a timely manner.
• Assesses
  guards’ uniforms/appearance during visits and issues reports.
• Carries
  out regular Customer Satisfaction Survey.
• Ensures
  strict compliance with the Company’s Policies & Procedures.
• Other
  duties as required in line with your skills, experience and role.
• Keeps
  records of customers’ interactions and transactions.
• Records
  details of inquiries, comments, complaints and records details of actions
  taken.
• Maintains
  a comprehensive customer data base.
• Ensures
  that all required customer meetings are scheduled, attended and
  documented.
• Analyses
  and documents loss of clients.