Barclays Bank in Uganda Branch Manager Job Vacancy in Uganda

•          Budget Accountability:
•          Accountable for achieving
annual sales targets as cascaded from the Area Manager. Monitoring of progress
towards achieving targets is done on a regular basis, at least monthly.
•          The Branch manager is also
responsible for maintaining a healthy balance sheet in the branch i.e. ensuring
the assets on the books of the branch are performing to expected standards,
that low quality assets are kept to a minimum and that the earnings
contribution of the branch is within acceptable levels.
•          Even though the branch manager
may not be the cost centre owner directly, the incumbent is responsible for
strict cost management in that branch i.e. reviewing all service provider
quotations before the work can proceed. In addition, the branch manager is
expected to conduct detailed analysis, on a monthly basis, of the following
cost elements: Overtime approvals, equipment maintenance, Stationary
consumption/telephones etc, Sundry losses, Staff costs
•          Responsible for the active
involvement and accountability for making purchase/ refund business decisions
within set limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer
refunds. Can approve release of deceased funds within predetermined limit.
•          Offer translating and
prioritizing into business performance measures at branch level.
•          Understand and provide clear
direction to the branch based on market analysis of local area consumer trends
and competitor offerings.
•          Make sure that merchandising
materials are displayed in accordance with guidelines.
•          Brief staff on promotional and
product launches; provide regular feedback on sales performance.
•          Establish relationships with
key clients or business influencers in the local area, including    
 client entertainment within budget limits set by the Area manager.
•          Support product specialists and
the direct sales team in marketing of group schemes and other corporate
products to local businesses.
•          Offer feedback on the
performance or service delivery of external service providers (such as courier
service, cleaning service etc) to the area manager and head office sourcing, to
assist them with future contracts.
•          Ensure compliance with
operations risk and rigour requirements e.g. Health & Safety standards,
security of premises, KYC and Anti-Money Laundering measures.
•          Ensure that all staff in the
branch adhere to all Barclays Information Security policies and procedures
through regular communication to staff and spot checks.
•          Review results of snap checks
and progress on action plans.
•          Carry out regular quality
checks on all processes, focusing on transactions with high financial levels
and operational risks of the process, including Branch Crisis Management,
systems, reviewing control reports, etc.
•          Ensure that all Barclays Africa
procedures are followed through regular communication to staff and spot checks.
•          Report all incidents within the
branch in line with the bank’s incident reporting procedures
•          Systems administration (user
maintenance) in conjunction with the Branch Operations Manager.
•          Build and develop a high
performing team through embedding performance development and coaching. Ensure
that team members receive coaching and feedback in order to develop to achieve
their maximum potential.
•          Manage the End-to-End  PD
process
•          Recommend reward allocations
for all branch staff, including bonus and pay increases.
•          Determine and manage Training
Needs Analysis and Succession plans for all direct reports.
•          Responsible for hiring team
members based on short-lists of candidates compiled by HR.
•          Responsible for conducting exit
interviews for all employee-initiated departures from the bank. Provide results
of exit interviews to HR for review and analysis.
•          Oversee staff attendance
levels, including approval of leave. Compile monthly absence statistics (annual
leave, sick leave, family responsibility leave, maternity leave, study leave
etc), and submit to HR for record keeping.
•          Directly responsible for
discipline – initiate misconduct or incapacity charges, follow Barclays
discipline processes together with HR and an independent chairperson. Build the
case files where required.
•          Motivate staff and ensure they
are recognized through the Barclays Africa recognition schemes.
•          Create an empowering
environment for branch staff, encouraging individual ownership and initiative.
•          Deliver powerful communications
with branch colleagues to ensure they understand the vision and goals of the
company and of your branch.  This will include running team meetings,
morning huddles, one to one meetings and written communications
•          Create and maintain a
succession plan for the branch
•          Create an empowering
environment for branch staff, encouraging individual ownership and initiative
•          Offer mentoring and development
opportunities for members of the branch team.
•          Provide cover for Branch
Managers at other outlets when required.
•          Provide honest, direct and
constructive feedback to others.
•          Deputize for Regional Manager
if required.
•          Share knowledge experience and
best practice with team members and other branch managers.
•          The Branch Manager will be
accountable for the delivery of outstanding customer experience through service
and sales within their branch
•          Regularly present in the
banking hall speaking to customers and understanding their questions and needs
•          Monitor the customer
satisfaction results of the branch collected through various methods (surveys,
touchpads etc).  Establish targets for improvement and action plans to
ensure customer satisfaction is continually improving.
•          Ensure that all branch staff
own and manage customer queries and complaints by taking ownership and
resolving in a timely manner. Act as the escalation point for their unresolved
queries and complaints.
•          Build and grow relationships
with key customers, clients and businesses within the branch locality
•          Understand fully the Barclays
product on offer, and makes suggestions to product teams around changes and
enhancements to products.
•          Implements new product sets
with assistance from specialist product managers and ensures all staff are
fully aware and knowledgeable about product features and benefits
•          Drive customer focused
behaviour in the branch by role modelling great customer service
•          Make sure that merchandising
materials are displayed in accordance with guidelines and is useful to
customers
•          Review and provide feedback on
SLA’s with internal service providers
•          Through effective banking hall
management ensure that customers are directed to the most appropriate service
delivery channel to meet their need e.g. cashiers, drop boxes ATM’s etc.
•          Manage remote and manual
authorizations, by assigning responsibility for authorizers, and personally
authorizing high-value transactions, to ensure efficient counter service.
•          Interact regularly with
internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and
efficient service to customers.
•          Interview all customers who
want to close their accounts because of poor service or high tariffs to
determine the root cause and to attempt to retain.
•          Be involved in local community
events and networking opportunities (e.g. clubs, meetings, business
associations)
•          Developing the external market
and community profile needed to maximize the local marketing opportunity
•          Identify community initiatives
to become involved in and support as part of Barclays community initiatives
(such as Make a Difference Day, Local community initiative, Financial Literacy)
•          Link community initiatives to
both business opportunities and colleague events
•          Promote community agenda within
the branch to build pride within colleagues and customers

Qualifications, Skills and Experience:
•          The ideal candidate must be a
graduate or possess relevant experience to compensate
•          A minimum of three years’
Retail supervisory experience
•          Comprehensive understanding and
knowledge of the full Barclays Retail product set, Local Business services and
an overview of Corporate Business services, including Treasury.
•          Good understanding of technical
support systems e.g. Brains, WinFos
•          Detailed knowledge and
understanding of Barclays Retail strategy, operating structure and interface
with other functions
•          Good understanding of Risk and
Credit policies and procedures
•          Detailed understanding of
people policies and procedures
•          Up to date knowledge of
competitor and market activity in local area Preferred
•          People Management skills
•          Good coaching and training
skills
•          Strong communication and
Presentation skills
•          Excellent business
Management/Financial Management skills
•          Good Performance Management
skills
•          Skills in Resource Management
•          Cultural and Change Management
skills/ abilities
•          Good Planning / organizational
skills
•          Good PC Skills
•          Excellent decision-making
skills

How to Apply:

If you feel challenged by any of the above positions, and believe you can
deliver on key deliverables as outlined above, upload your application letter,
current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:

Job Number (Type 00156070)

Barclays is an equal opportunity employer that recruits, develops and promotes
people on merit, and rewards outstanding performance, regardless of background
and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com