JOB
DESCRIPTION
DESCRIPTION
|
Job
Title: |
IT
Assistant |
|
Reports
to: |
Product
and IT Director |
|
Place
of work: |
Kigali
Central Office |
Background
of babyl
of babyl
babyl
is Rwanda’s first full-service mobile hea
is Rwanda’s first full-service mobile hea
lth provider. Founded in the UK to
bring cutting-edge science and computer engineering to the healthcare industry,
the ultimate aim of the company is to give everyone in the world access to high
quality, affordable care. Through the use of artificially intelligent triage,
digital doctor consultations and prescriptions through mobile devices, babyl
has delivered over 130,000 consultations and registered over 730,000 users
since it came to Rwanda in 2016.
At
babyl our people aren’t just part of a team, they’re part of something bigger.
We’re a vibrant community of creative thinkers and doers, forging the way for a
new generation of healthcare.
babyl our people aren’t just part of a team, they’re part of something bigger.
We’re a vibrant community of creative thinkers and doers, forging the way for a
new generation of healthcare.
Role
& Responsibilities
& Responsibilities
The
IT Assistant will work very closely with the IT Director in tracking all
ongoing IT work streams, ensuring steady progress is being made, and that all
tasks proceed to schedule. This position requires working closely with London
based IT teams to help scope requirements, prioritize resources, and keep open
dialogue to help the Rwandan commercial and operations teams deliver alongside
our technology developments. There are also external technology partners and
consultants, whom the IT Director will need assistance in managing.
IT Assistant will work very closely with the IT Director in tracking all
ongoing IT work streams, ensuring steady progress is being made, and that all
tasks proceed to schedule. This position requires working closely with London
based IT teams to help scope requirements, prioritize resources, and keep open
dialogue to help the Rwandan commercial and operations teams deliver alongside
our technology developments. There are also external technology partners and
consultants, whom the IT Director will need assistance in managing.
The
successful IT assistant will be someone who has experience working with
databases and coding, but who mostly has an aptitude for technology, excellent
communication and strong time management. This person should be ready to help
manage projects from day 1 and be ready to learn from the IT Director about the
many tasks associated with managing a digital health company’s IT needs. It is
a high growth position and will be very critical to the success of major
projects in the coming years.
successful IT assistant will be someone who has experience working with
databases and coding, but who mostly has an aptitude for technology, excellent
communication and strong time management. This person should be ready to help
manage projects from day 1 and be ready to learn from the IT Director about the
many tasks associated with managing a digital health company’s IT needs. It is
a high growth position and will be very critical to the success of major
projects in the coming years.
The
specific tasks will include, but not be limited to:
specific tasks will include, but not be limited to:
- Assist
IT Director with all tasks related to company development and IT
operations, including third party integrations, external partners and
consultant work; - Help
to assess and fix reported technical issues by clients and maintain an
updated issue log; - Help
to monitor communications with Babylon headquarter tech teams; - Keep
the IT timelines up-to-date in the company GANTT chart, helping to keep
other departments informed of delays and new deliverable dates - Manage
and maintain the inventory of all company devices; - Keep
all company devices (laptops, tablets) up-to-date and working efficiently
for the needs of babyl; - Prepare
IT equipment prior to their first use and deployment; - Maintain
the office network, monitor babyl’s systems performance and coordinate
with 3rd party service providers for any technical matter related to
babyl’s systems/infrastructure - Other
IT tasks as necessary;
Qualifications
- Professional
& Academic - Minimum
of 2 years’ experience - Degree
in Computer science, information technology or related field - IT
Support/Networking - Experience
in help desk environment or IT support - Skills
to recognize computer interface problems (hardware and software),
troubleshoot the source and repair as necessary. - Experience
with Windows/MAC OS operating systems - Professional
certifications (A+, N+…) would be an added advantage or having an - Basic
to Medium IT networking skills (LAN/WLAN setup, VoIP, etc… ) and
troubleshooting peripherals and mobile devices - Data
and Analysis - Experience
in database management. . Ability to run basic SQL queries. - Basic
understanding of the software development cycle - Basic
understanding of the Object Oriented Programing (OOP) - Ability
to write technical documentation in a clear and concise manner
Others
- Ability
to implement quick solutions for improving business processes - Proven
excellent communication skills; - Basic
knowledge relating to the design and development of software. Fluency with
new emerging technologies; - Excellent
time management;
How
to Apply
to Apply
If
you believe that you are the right candidate for the above position, Please
submit your application (resume and motivation letter) to: apply@babyl.rw
you believe that you are the right candidate for the above position, Please
submit your application (resume and motivation letter) to: apply@babyl.rw
Deadline
for submission: Fri 12 Jan 2018
for submission: Fri 12 Jan 2018
Note: Due to the volume
of applications, we are not able to provide feedback to every applicant. Only
shortlisted candidates will be contacted for interview.
of applications, we are not able to provide feedback to every applicant. Only
shortlisted candidates will be contacted for interview.