Are
you a Futuremaker?
you a Futuremaker?
You
might be. But chances are, no one’s pointed at you and said, “Hey, you
know what? You look like a Futuremaker.” Luckily, we have a Futuremaker
radar. It lets us detect great minds with the skill sets and experience to make
a difference. Whether you want to advance your career, apply your know-how to a
new area, or just make the impossible possible, we’ll help you achieve your
full Futuremaker potential.
might be. But chances are, no one’s pointed at you and said, “Hey, you
know what? You look like a Futuremaker.” Luckily, we have a Futuremaker
radar. It lets us detect great minds with the skill sets and experience to make
a difference. Whether you want to advance your career, apply your know-how to a
new area, or just make the impossible possible, we’ll help you achieve your
full Futuremaker potential.
About
Avaya
Avaya
Avaya
is a global leader in enterprise communications systems. The company provides
unified communications, contact centers, and related services directly and
through its channel partners to leading businesses and organizations around the
world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com.
is a global leader in enterprise communications systems. The company provides
unified communications, contact centers, and related services directly and
through its channel partners to leading businesses and organizations around the
world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com.
Senior
Technical Support Engineer
An individual
contributor who provides advanced remote post-sales support of software and/or
hardware systems, sub-systems and/or applications for customers or field
personnel utilizing telephone and remote diagnostic capabilities.
contributor who provides advanced remote post-sales support of software and/or
hardware systems, sub-systems and/or applications for customers or field
personnel utilizing telephone and remote diagnostic capabilities.
MAJOR
RESPONSIBILITIES:
RESPONSIBILITIES:
- Provides support for medium to highly complex end user
installations, configurations, upgrades and migrations through advanced
problem solving and troubleshooting. Includes supporting 3rd party
products and on-site support. - Analyzes symptoms, logs, and data required to resolve
issues of medium to high complexity. - Independently determines and develops approaches to
solutions. - Proactive in monitoring and resolving low complexity
downstream effects as a result of the fix. May highlight more complex
issues. - Displays an understanding of the functionality and usage
of the product and in conjunction with associated product.
Qualification
- Bachelors degree in Computer Science or Electrical
Engineering or equivalent experience
Experience
- Typically requires 3-4 years of related experience
and a Understand and experienced in issues such as IT
productivity, performance management, service level management, quality
and rework metrics, SDLC, Application, help desk.
Knowledge & Skills
- Understanding telecommunication topology & networks.
Able to articulate issues and set priorities on issues encountered. - Familiar with Linux/Unix and Solaris environment.
- configurations & Installation of Avaya UC and CC
products servers such as, - Avaya Aura Communication Manager , AES,SM &
SMGR, CMS, Aura Messaging, AAEP, MM, Audix, AAC, WFM, WFO - Avaya IVR, AIC,AIQ. AACC, ACCCM, SCB
- Knowledge and certificate in ACSS, ACIS,CCNA,
CCNP, Nice, Verint, RedHatcertification, MS Lynch, Cloud
architecture and provisioning. Experience with MS SQL,
Cache, Informix database, CTI, SIP technologies will be an added advantage
if interested
email me your updated resume to
email me your updated resume to
apaccareers@avaya.com
