Atlas Copco Botswana,Maintenance Planner Jobs in Botswana

Job
description

Maintenance
Planner

Atlas Copco Botswana
(Pty) are looking for suitably qualified candidates to fill the position of:
Maintenance Planner

Requirements

Key
Responsibilities

• Lead
  Site Managers, Administrators and Planners to ensure the processes are in
  place and allow continuous improvement to meet or exceed Customer’s
  expectations
• Conduct
  regular territory management analysis, in order to estimate the potential
  of each territory and the correlated capacity plan,
• Develop
  a standard model of capacity calculation to be utilized by all Contracts.
• Develop
  or improve KPI’s for faster and better evaluation of our:
• Commitment:
  on time interventions
• Competence:
  Time to Repair; First try
• Customer
  satisfaction: NPS,
• Monitor
  applicable service operations KPI’s, being in line within MRS division
  guidelines:
• Backlog;
• Breakdown
  order;
• WIP;
• NPS,
• Keep
  service variance under control, through (a) good capacity utilization and
  (b) lowering nonproductive hours,
• Keep
  WIP under control (right scheduling), and coordinate open jobs with
  operational managers
• Ensure
  the Planners will make a proper and better use of the technicians
  availability, at different contracts, to avoid non-productive hours,
• Benchmark
  the best practices within MRS globally, to optimize our processes,
• Develop
  the right planner’s competence (knowledge; skills; attitude). Gap analysis
  and coaching,
• Secure
  the utilization of standard MRS procedures for service orders planning and
  contract administration,
• Secure
  no backlog of service plans interventions,
• Ensure
  all Service Orders will be opened and closed properly and on time (daily
  or weekly follow up),
• Advise
  stock levels when standard procedures does not fit the needs,
• Ensure
  the Jobs will be planned well in advance and follow it up weekly,
• Approve
  re-booking of the Service Orders when needed,
• Clarify
  Invoice Disputes with customers and make sure the contracts payments are
  on time, allowing the intervention,
• Ensure
  the highest level of customer satisfaction, assuring the planned jobs are
  done on time and efficiently,
• Following
  the indicator “NPS” (Net Promoter Score) and make necessary
  adjustments to allow further improvements.

Knowledge
/ Educational requirements
The successful candidate will have the following requirements:

Certificate/Diploma
preferably in Mechanical/Heavy Plant Engineering and 5 years’ Experience as a
Maintenance Planner.

Personality
requirements

• Strong
  leadership skills;
• Excellent
  listening and communication skills;
• Team
  player with good relation building skills;
• Pro-active
  and self-motivated person, result oriented;
• Positive
  attitude and a strong commitment, able to get things done;
• Always
  looking for better ways to do things;
• Strong
  Customer focus;
• Willing
  to travel domestic and international;
• Able to
  work under pressure

Company
profile

Closing
date and application instructions