JOB
OPPORTUNITY
OPPORTUNITY
Company
Summary
Summary
ASA
Microfinance Rwanda Ltd is an affiliated of ASA international which is Limited
Liability Company registered in 2007 and has been establishing Microfinance
Institution (MFIs) in different countries of Asia and Africa to assist the poor
to help themselves out of poverty alleviation and women empowering, and has
extensive microfinance programs globally. In order to fulfill the requirements
of the holding, ASA Microfinance Rwanda Ltd is looking for competent, dynamic
and self –motivated staff to fill up the following position:
Microfinance Rwanda Ltd is an affiliated of ASA international which is Limited
Liability Company registered in 2007 and has been establishing Microfinance
Institution (MFIs) in different countries of Asia and Africa to assist the poor
to help themselves out of poverty alleviation and women empowering, and has
extensive microfinance programs globally. In order to fulfill the requirements
of the holding, ASA Microfinance Rwanda Ltd is looking for competent, dynamic
and self –motivated staff to fill up the following position:
Position:Grievance Officer
Location:
Head
Office at Gisozi but interested also in Field Visit
Head
Office at Gisozi but interested also in Field Visit
Direct
Supervisor:
Reportable to ASAI GMC-Chairperson (entity) for his/her activities.
Supervisor:
Reportable to ASAI GMC-Chairperson (entity) for his/her activities.
Duties
and Responsibilities
and Responsibilities
The
following job responsibilities are assigned to respective ASAI Grievance
Officer:
following job responsibilities are assigned to respective ASAI Grievance
Officer:
- Every
month he/she has to visit two branches (set one visit in accordance to the
branch meeting schedule to attend the branch meeting) to accompany the
staff with great sincerity to inform them about the GMC regulation and
activities. The following Officer must send his/her visit report to GMC-
Dhaka. - According
to the rules of GMC, he /she has to receive ASAI staff’s
complaints/appeals and primarily investigate those complaints /appeals. - H/she
has to prepare meeting resolution to conduct two GMC monthly meeting in
every month and send a report (as per the GMC monthly meeting report
format )about discussed complaints /appealswith referenceto the respective
entity’s manual/ employees handbook (justify the applied punishment ) to
GMC Dhaka. - The
Grievance Officer must abide by the ASI entities’ given laws and
regulation and cautiously keep the records (complaints/appeals) of
“Collected Grievance Procedure”. - The
Grievance Officer will be reportable to the respective ASAI GMC-
chairperson (entity) for his/her activities. - He/she
will brief the staff member around one to one and a half (1-11/2)
hours who will come to the head office for training about GMC activities
and procedure. - The
Grievance Officer must give special attention to the staff specially
victimized female (mentally/physically/sexually ) and report immediately
to the GMC –entity higher authority members (chairperson /Member).If the
GMC –chairperson and member (entity)remain absent on that time or make
delay to handle the said issue accordingly then Grievance Officer can
inform the issue to GMC –Dhaka. - Any
other job assigned by management ‘either entity chief or GMC-Dhaka’ time
to time.
Qualification
of a Grievance Officer
of a Grievance Officer
- Graduate
(HR related background will get preference). - Age
must not exceed 35 years. - Female
candidate will get more preference. - Should
be interested field visit. - Should
be smart, intelligent, honest, curious and able to communicate with ease
and smartness. - Strong
proficiency in understanding, speaking and writing in English and local
language. - Must
have very good command over MS office application.
How
to apply
to apply
Interested
candidates should send hard copy of the following documents:
candidates should send hard copy of the following documents:
- Motivation
letter addressed to the Managing Director of ASA Microfinance Rwanda Ltd. - Detailed
curriculum vitae including three persons of references. - Copy
of the degree. - One
photo passport size. - Copy
of National Identity Card.
The
application should be addressed to the Managing Director of ASA Microfinance
Rwanda Ltd located in GASABO District, plot N0 -95,NTORA Village, KG
784 st ,RUHANGO Cell ,GISOZI Sector, KIGALI-RWANDA.
application should be addressed to the Managing Director of ASA Microfinance
Rwanda Ltd located in GASABO District, plot N0 -95,NTORA Village, KG
784 st ,RUHANGO Cell ,GISOZI Sector, KIGALI-RWANDA.
The
deadline for submission is on Monday 12th June, 2017 at 5pm
and only shortlisted candidates will be contacted for interview.
deadline for submission is on Monday 12th June, 2017 at 5pm
and only shortlisted candidates will be contacted for interview.
Done
at Kigali on 29th May, 2017.
at Kigali on 29th May, 2017.
Damien
Ndahigwa
Ndahigwa
Human
Resources Manager
Resources Manager
ASA
Microfinance Rwanda Ltd
Microfinance Rwanda Ltd