Armsign Pty
Ltd is a well established business based in Goonellabah, NSW. Working in a
niche market we provide a range of products and services to our National Park,
Government and Council clients.
We are currently
looking for an enthusiastic, out-going young person to join our awesome sales
team. This is a fantastic opportunity to forge a career in sales as both full
in-house training and external learning will be given to help you succeed.
Essential
Duties & Responsibilities
Include but are not
inclusive to;
Sales
- Process
quotations and be diligent in following up opportunities - Generate
new leads/opportunities through new customer contacts - Provide
product information to customer request - Identify
and communicate potential sales opportunities - Maintain
customer information on the database, as well as initial data entry of
customer details and sales opportunities - Participate
in customer visits - Assist
in tendering - Assist
in updating the company’s social media information - Assist
in sales reporting - Assist
in documenting sales procedures
Answer
incoming telephone, e-mail and web enquires
- Answer
and asses incoming phone, e-mail and web inquiries and divert to the
appropriate staff member - Responsibility
for processing basic inquiries
Job
Management
- Know
how to set up new jobs on the database ensuring all the correct
information has been collected i.e. post colours, round corners and
artwork details etc - Ensure
the customer is continually informed regarding the status of their jobs as
well as following up on client inquiries about job status - Ensure
job information is communicated across the organisation in a effective and
efficient way - Responsibility
for maintaining job documentation
General
Administration
- Maintain
daily logs of incoming artwork and digital media, and file with respective
jobs - Observe
quality assurance procedures and work instructions - Responsibility
for keeping office areas neat and tidy
Supervisory
Responsibilities
This job has no
supervisory responsibilities
Competency
To perform this role
successfully, an individual should demonstrate the following competencies;
- Be able
to communicate effectively by telephone, e-mail and facsimile - Problem
Solving; Identifies and resolves problems in a timely manner, develops
alternative solutions and use reason even when dealing with emotional
topics - Customer
Service; manages difficult or emotional customer situations, responds
promptly to customer needs, solicits customer feedback to improve service,
responds to requests for service and assistance and meets commitments.
- Judgement;
exhibit sound and accurate judgement. Support and explain reasoning for
decisions. Make timely decisions. - Planning/Organising;
prioritises and plans work activities and uses time efficiently. - Initiative,
volunteers readily, under takes self-development activities and ask for
and offers help when required - Communication;
orally, speaks clearly and persuasively in positive or negative
situations. Listens and gets clarification, responds well to questions and
participate in Management Meetings. Written, able to read and interpret
written information - Quality;
demonstrates accuracy and thoroughness, looking for ways to promote and
improve quality. Applies feedback to improve performance and monitors own
work to ensure the highest quality. - Safety
& Security; observes safety and security procedures and reports
potentially unsafe conditions. Uses equipment and material provided
properly. - Interpersonal
skills, Focuses on solving conflicts, not blaming. Listens to others
without interrupting, keeps emotions under control, remains open to
others’ ideas and tries new things. - Time
Management, prioritises and plans work activities using time efficiently
to achieve all the ‘essential duties and responsibilities’ - Attendance/Punctuality,
be consistent in arriving at work on time, and arrives at meetings and
appointments on time - Dependability,
follows instructions, responds to management direction, and keeps
commitments of working the hours required to reach production goals.
Completes tasks on time or notifies appropriate person with an alternate
schedule
- Teamwork,
exhibit objectivity and openness to others views; gives and welcomes
feedback, contributes to building a positive team spirit, puts the success
of the team above own interests and supports every ones efforts to succeed
Qualifications
To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
Education
and/or Experience
One year certificate
from college or technical school; or six/twelve months related experience
and/or training; or equivalent combination of education and experience
Language
Skills
Ability to
read and interpret documents such as safety rules, operating and maintenance
instructions and procedure manuals. Have the ability to write simple
correspondence, and the ability to speak effectively to customers, suppliers
and other employees.
Mathematical
Skills
A good ability to
add, subtract, multiply and divide in all units of measure, using whole
numbers, common fractions and decimals. Also a good understanding and
interpretation of graphical information is necessary
Reasoning
Ability
Ability to apply
common sense understanding to carry out detailed but un-involved written or
oral instructions. Ability to deal with problems involving a few concrete
variables in standardised situations
Physical
Demands
The physical demands
described here are representative of those that must be met by an individual to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
While performing the
duties of this job, the employee is regularly required to talk and hear. The
employee is frequently required to sit. The employee is occasionally required
to stand, walk and reach with hands and arms. The employee must occasionally
lift and/or move up to 10 Kilograms. Specific vision abilities required by this
job include close vision, colour vision and the ability to adjust focus.
Work
Environment
The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
The noise level in
the work environment is usually moderate. The office environments are clean and
tidy and in the production environments are tidy and safe. The employee is
occasionally exposed to moving mechanical parts and slight fumes or airborne
particles.
Computer
Skills
To perform this job
successfully, an individual should have knowledge of;
- Contact
Management software, some experience required - Database
software, an understanding is all that is required - Word
Processing software, an understanding is all that is required - Spreadsheet
software, some experience required
Certificates,
Licences & Registrations
Current or working
towards a Clean Driving Licence
your resume and a cover letter telling us why you would be the perfect person
to join our team to jenna@armsign.com.au or call Jenna for more details.
