Technical Customer Support Specialist Job at Angaza Design, Inc.
Angaza
tackles global energy poverty by enabling off-grid customers to purchase clean
energy in affordable amounts over time. Our business-to-business Pay-As- You-Go
(PAYG) technology serves manufacturers and distributors selling solar
products across the globe.
tackles global energy poverty by enabling off-grid customers to purchase clean
energy in affordable amounts over time. Our business-to-business Pay-As- You-Go
(PAYG) technology serves manufacturers and distributors selling solar
products across the globe.
Angaza
is a for-profit social enterprise based in San Francisco, California and
Nairobi, Kenya; our small and growing team shares a passion for technology and
a desire to address unmet needs on a global scale through innovative,
market-driven solutions.
is a for-profit social enterprise based in San Francisco, California and
Nairobi, Kenya; our small and growing team shares a passion for technology and
a desire to address unmet needs on a global scale through innovative,
market-driven solutions.
Description Of Role
We
are recruiting a Technical Customer Support Specialist to join our Nairobi team
and lead technical support efforts for our global distribution network. This is
an exciting opportunity to hold a key role in a rapidly growing company, as we
scale our presence throughout Africa, South Asia, and Latin America.
are recruiting a Technical Customer Support Specialist to join our Nairobi team
and lead technical support efforts for our global distribution network. This is
an exciting opportunity to hold a key role in a rapidly growing company, as we
scale our presence throughout Africa, South Asia, and Latin America.
The
chosen candidate will be the first line of support for any technical challenges
impacting our rapidly growing group of distribution partners. S/he will also
develop internal processes to improve how Angaza provides technical assistance,
and lead in-house testing and product QA/QC.
chosen candidate will be the first line of support for any technical challenges
impacting our rapidly growing group of distribution partners. S/he will also
develop internal processes to improve how Angaza provides technical assistance,
and lead in-house testing and product QA/QC.
Importantly,
this position will work between the hours of 3p-11p, taking over for the
day-time technical support specialist to provide coverage to West Africa and
other time-zones. The position will report directly to the Director of East
Africa Operations.
this position will work between the hours of 3p-11p, taking over for the
day-time technical support specialist to provide coverage to West Africa and
other time-zones. The position will report directly to the Director of East
Africa Operations.
Technical Customer
Support Specialist Job Responsibilities
Support Specialist Job Responsibilities
- Become
an expert in Angaza’s platform functionality - Provide
front-line technical support by answering questions about product
behavior, guiding detailed in-field troubleshooting, and assisting account
managers with technical training - Support
development and refinement of product training materials - Lead
in-house technical testing for new country and product launches - Establish
internal KPIs that measure effectiveness in rapid resolution of trouble-
tickets - Manage
Angaza’s internal ticketing systems
Requirements for the
Technical Customer Support Specialist Job
Technical Customer Support Specialist Job
- Bachelors
Degree - 2-3
years of work experience in the technology sector - Experience
working with a SaaS platform and Android applications - Experience
providing technical support - Experience
with ticketing systems such as Zendesk - Must
be able to work 2nd shift (3p-11p) - Experience
managing multiple priorities in a fast-paced environment - Strong
written communication skills and organizational skills - Multilingual
applicants a plus
How to Apply
Send your résumé and a detailed cover letter to careerske@angazadesign.com
using the subject line “Angaza Technical Customer Support Specialist Position”.
Note that applicants must send a personalized cover letter and salary
expectations to be considered.
Send your résumé and a detailed cover letter to careerske@angazadesign.com
using the subject line “Angaza Technical Customer Support Specialist Position”.
Note that applicants must send a personalized cover letter and salary
expectations to be considered.
Due
to application volume, we will only be able to follow up with the most
promising candidates. We plan to fill this position quickly, with a start date
in October.
to application volume, we will only be able to follow up with the most
promising candidates. We plan to fill this position quickly, with a start date
in October.