POSITION
TITLE:
DUTY MANAGER
TITLE:
DUTY MANAGER
POSITION
SUMMARY:
SUMMARY:
Supervises
and co-ordinates all the various departments to ensure smooth running of the
hotel.
and co-ordinates all the various departments to ensure smooth running of the
hotel.
RESPONSIBILITIES:
- Greets
the VIP guests of the hotel. As directed by the Front office Manager,
Performs special services for VIP Guest’s. and escorts guests to rooms - Checks
cleanliness of lobby and public areas, lights and as well as front office
staff in proper and orderly appearance and behavior. - Checks
on registration cards of arriving guests and ensures all information
should be filled on each cards either the guests. - Co-ordinates
F&B activities. - ·
Gives assistance to the Reception, during the high occupancy periods - Co-ordinates
with all departments to ensure hotel operations are conducted smoothly - Checks
group department, fit and ensure switchboard makes appropriate wake up
calls. - Handles
guest complaints and other related problems and reports on
the Assistant Manager’s log book. - Assists
reception, business centre, cashier, concierge and bell captain during
times when they are busy. - Answers
guests inquires, handle complaints and attend to the needs of the guests. - Maintains
and be guided of hotel policy on credit/lost and found hotel guests
properties. - To
discuss all matters that needed to follow up with the next shift Reception
Manager. - Conducts
and ensures the neat of appearance of front office attendant as well as
correct attitude and behavior, discusses problems that encountered on this
point with front office manager, assistant front office manager and their
shift leaders.
PREREQUISITES:
Must
be able to communicate in English writing and speaking, Kinyarwanda and other
languages are advantages. Good personality and charming is important to
be able to communicate in English writing and speaking, Kinyarwanda and other
languages are advantages. Good personality and charming is important to
Education: Graduates
bachelor degree and/or diploma in hotel and restaurant management or other
related field
bachelor degree and/or diploma in hotel and restaurant management or other
related field
Experience: Minimum of two
years of experience in similar position. Should be familiar with basic computer
skills and previous experience in using Hotel management software’s, Telephone
Switch board.
years of experience in similar position. Should be familiar with basic computer
skills and previous experience in using Hotel management software’s, Telephone
Switch board.
How
to Apply.
to Apply.
If
you feel you are upto the challenge and posses the neccessary qualifications
and experience, please send your resume to the email address below.
you feel you are upto the challenge and posses the neccessary qualifications
and experience, please send your resume to the email address below.
Email :
sales@gorillashotels.com
sales@gorillashotels.com
Deadline
for Submission : Wednesday 28th October, 2015 at 6 :00pm
for Submission : Wednesday 28th October, 2015 at 6 :00pm