About
Tigo Rwanda
Tigo Rwanda
Tigo
Rwanda is part of a global telecommunications company- Millicom with a presence
in Africa and Latin America. Launched in 2009, we are the second largest
telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as
mobile financial services under the Tigo brand. We are currently seeking to
fill the position below;
Rwanda is part of a global telecommunications company- Millicom with a presence
in Africa and Latin America. Launched in 2009, we are the second largest
telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as
mobile financial services under the Tigo brand. We are currently seeking to
fill the position below;
POSITION:
NETWORK QUALITY MANAGER
NETWORK QUALITY MANAGER
JOB
PURPOSE
PURPOSE
To
secure an end-user quality service (performance reporting, quality plan actions
implementation).
secure an end-user quality service (performance reporting, quality plan actions
implementation).
KEY
RESPONSIBILITIES
RESPONSIBILITIES
Produce
Key Performance Indicators
Key Performance Indicators
- To
implement Key Performance Indicators that will describe the performance of
the services offered by Tigo from an end-user perspective – for voice but
also other VAS services. These KPIs are incremental to the existing MIC
Management KPIs. - To
create additional visibility than other existing platform reporting
systems.
Deliver
an analysis and prepare action plans
an analysis and prepare action plans
- To
support other existing functions (radio and core optimization departments)
to achieve Millicom management KPI targets. To organize regular reviews
with other functions (optimization teams) that will translate into a
specific quality plan with actions, owners and timelines per function. To
prepare an analytical review of the network performance for the Senior
Management.
Follow
up on the implementation of the various action plans + CR approvals
up on the implementation of the various action plans + CR approvals
- To
follow up that identified changes are implemented and escalate to the Head
of Network Operations if this is not the case. - To
organize a regular follow up with probe system experts. - Responsible
for all Prior CR approvals
Lead
and learn from other MIC operations
and learn from other MIC operations
- To
follow up on other MIC best practices and to identify opportunities from
other MIC operations that could serve the local operations
SLA
Tracking
Tracking
- Track
and prepare all SLA breaches
Customer
Experience Management
Experience Management
- Review
all related issues raise to customer care through the use of the CRM tool
and provide a deep understanding report of customers. Suggest and
implement the best way of improving these issues
QUALIFICATION
& SKILLS:
& SKILLS:
- Bachelor’s
Degree (or equivalent) in Telecommunication Engineering or in Computer
Science or related fields (System Engineer, IS Engineer, Information
Systems Engineer, IT Engineer, Network Systems Engineer) - Experience
in Business Processes for Telcos (eTOM Model preferably) - Management
or project management Degree is an Added value - 5+
years’ experience in Network performance and Telecommunications
networks
How
to Apply:
to Apply:
If
you believe that you are the right candidate for the above position, please
submit your application by following this link:http://careers.peopleclick.eu.com/careerscp/client_millicom/external/gateway.do?functionName=viewFromLink&jobPostId=6881&localeCode=en-us
you believe that you are the right candidate for the above position, please
submit your application by following this link:http://careers.peopleclick.eu.com/careerscp/client_millicom/external/gateway.do?functionName=viewFromLink&jobPostId=6881&localeCode=en-us
Deadline
for Submission: Friday 15thApril 2016.
for Submission: Friday 15thApril 2016.
