SERVICE
POINT AGENT
POINT AGENT
DHL
Express Rwanda Ltd seeks to recruit a Service Point Advisor to assist with
selling all DHL range of products and services by delivering best class
customer service by fulfilling each customer’s unique needs while adhering to
DHL policies. The position is based in Kigali office and reports to the
Customer Services Supervisor.
Express Rwanda Ltd seeks to recruit a Service Point Advisor to assist with
selling all DHL range of products and services by delivering best class
customer service by fulfilling each customer’s unique needs while adhering to
DHL policies. The position is based in Kigali office and reports to the
Customer Services Supervisor.
The
incumbent will be required to le
incumbent will be required to le
arn and understand the DHL Customer Services
business environment, anticipate client needs and provide an efficient and
professional service through prompt, courteous and accurate execution of
duties.
RESPONSIBILITIES:
1.
The incumbent is expected to attend to walk in customers and receive shipments
that are
The incumbent is expected to attend to walk in customers and receive shipments
that are
brought and ensure correct processing as per the DHL service directory
standards.
2.
Process, scan and ensure accurate coding of all shipments as well as entering
shipment
Process, scan and ensure accurate coding of all shipments as well as entering
shipment
details in the system to facilitate prompt shipment delivery.
3.
Provide clients with information pertaining to required paperwork, packaging,
security
Provide clients with information pertaining to required paperwork, packaging,
security
details, transit times, costs and payment terms.
4.
Accept responsibility and issue receipts for all payments for shipment
received.
Accept responsibility and issue receipts for all payments for shipment
received.
5.
Ensure cash takings are cashed up with the accounts department twice daily.
Ensure cash takings are cashed up with the accounts department twice daily.
6.
Provide quality service to customers and run customer service promotional
activities to
Provide quality service to customers and run customer service promotional
activities to
ensure generation of revenue through delivering best class customer
service.
7.
The Service Point Advisor will provide customer oriented services at all times
The Service Point Advisor will provide customer oriented services at all times
8.
Maintain high standard of office appearance and ensure the corporate image is
projected
Maintain high standard of office appearance and ensure the corporate image is
projected
positively at all times
9.
Sell Value Added Services to ensure revenue generation.
Sell Value Added Services to ensure revenue generation.
10.
Confidentially and knowledgeably handle customers’ complaints whilst
maintaining
Confidentially and knowledgeably handle customers’ complaints whilst
maintaining
composure and take all possible actions to resolve issues to the customers’
full satisfaction.
11.
Address housekeeping issues and reconcile cash at the end of each day
Address housekeeping issues and reconcile cash at the end of each day
12.
Reflects DHL’s brand values at all times.
Reflects DHL’s brand values at all times.
REQUIREMENTS:
- Ability to
demonstrate an understanding of customer services, public relations and
logistics - Hold a related
professional qualification. - Previous
experience in client services / public relations. - Fluent English,
both oral and written. - Presentable and
articulate with strong interpersonal skills - Computer
literate - At least 2 years
of Customer Service experience - At least 2
years of Logistics / Operations Experience
Interested
persons should address their applications and detailed CVs to the:-
persons should address their applications and detailed CVs to the:-
THE
COUNTRY MANAGER – DHL EXPRESS RWANDA LTD
COUNTRY MANAGER – DHL EXPRESS RWANDA LTD
AND
SUBMIT AT DHL UTC SERVICE POINT
SUBMIT AT DHL UTC SERVICE POINT
KIGALI,
RW
RW
by
Thursday 26 May 2016
Thursday 26 May 2016
