GiveDirectly,Associate Field Manager Jobs in Rwanda

s. The AFM will own day-to-day management
of his team, including: daily work planning and team management, tracking team
and individual performance; achieving targets; coaching field officers; and
identifying opportunities for risk mitigation and process improvement. The AFM
will serve as the key “eyes and ears” resource on the ground for the Field
Manager (FM) and will be responsible for regularly synthesizing updates on team
performance as well as field successes and challenges. The role will reward
exceptional personnel management, organizational skills, high-quality judgment
on operational challenges, and a strong commitment towards driving both team
and individual productivity and quality.

• Meet
  with field teamsevery morning to align plans for the day and solve field
  challenges
• Coordinate
  team approach for village surveys each day to maximize efficiency and
  productivity. Ensure teams get to the field on time
• Track
  FO productivity & quality of service, including reviewing operational
  reports each week; discuss team and individual performance weekly with FOs
  and FM; be primarily responsible for course correction if metrics are
  slipping
• Keep
  senior management informed of key risks to workplan (e.g. village-specific
  challenges, political instability, rumors about GiveDirectly, recipient
  refusals, terrain challenges during rainy seasons, etc.)
• Meet
  weekly with other members of field management (Field Manager, other AFMs)
  in order to discuss challenges in the field and propose solutions
• Meet
  with Field Manager at least once per month to discussany adjustments to
  workplans

• Collect
  surveys on average 1-2 days a week in order to help teams achieve targets
  and to help identify areas for improvement
• Vet
  new versions of surveys, including impact on field-staff productivity, and
  recommend survey improvements as necessary (e.g. potential process gaps)
• Raise
  ideas for continuous improvement of the enrollment process/recipient
  experience; execute process improvements and ideas raised by the Field
  Manager/Country Director

• Monitor
  and ensure quality control when the field staff conduct surveys
• Periodically
  check and review FO data collection in the field and coach staff to
  correct any issues observed
• Spend
  1-2 days resolving difficult cases in the field that require special
  attention (hard-to-find recipients, cases of potential fraud)

• Coach
  FOs on challenges that come up in the field. Provide additional
  case-specific input as requested by FOs (e.g. ambiguity around potential
  impostor)
• Exercise
  judgment and escalate recurring issues or questions to the Field Manager.
• Coach
  FOs who are underperforming and provide disciplinary measures when
  necessary
• Encourage
  teamwork and improve morale through mentorship, affirmations, and various
  management initiatives
• Spend
  1-2 days per week shadowing staff in order to identify areas for
  improvement and professional development, particularly during staff
  training
• Conduct
  monthly performance check-ins with direct reports and annual performance
  reviews

• Spend
  one day a week in the head office in order to complete administrative
  tasks and attend meetings
• Ensure
  all allowance requests and spent allowance requests are submitted
  correctly and promptly
• Ensure
  timecards are accurately submitted in a timely fashion
• Process
  leave requests so as not to conflict with work planning and operations
• Resolve
  miscellaneous equipment requests
• Participate
  in a weekly field-management forum to solve problems and collaborate on
  work planning

• Arrange
  interview logistics and conduct interviews for new FOs (after initial
  screen from HR Manager). Recommend potential hires to Field Manager for
  final approval
• Provide
  initial training to newly hired FOs and on-going professional development
  to staff.
• Participate
  in meetings with district, sector and cell officials as necessary.
  Represent GiveDirectly in the field and manage daily communication with
  local leaders
• Assist
  Field Manager with hosting journalists, donors, and other external parties
• Assist
  Field Manager with communicating and executing new
  projects/pilots/technologies (e.g. software changes and upgrades,
  recipient targeting projects, content collection for website and mobile
  app, etc.)
• Assist
  with response to “crisis” events (e.g. refusal spikes, government shut-down,
  coordinated fraud, etc.)
• Promote
  effective team culture by encouraging recognition of positive
  achievements, planning team events periodically, and other team-building
  initiatives

• Working
  proficiency in English and Kinyarwanda and excellent communication skills
• Exceptional
  leadership ability with demonstrated success in motivating and developing
  junior staff
• Exceptional
  ability to solve complex operational challenges in the field
• Alignment
  with GiveDirectly core values and commitment to advancing GD’s mission
• Positive
  attitude, strong work ethic, and team-player mentality
• Strong
  interest in being the engine of the day-to-day field work
• Demonstrated
  ability to work in a highly independent and self-directed manner, while
  effectively communicating about gaps and risks
• Strong
  relationship building skills and the ability to represent the organization
  effectively to external parties
• Analytical
  and technical skills, including intermediate proficiency with Microsoft
  Excel

• 350,000
  rwf gross monthly salary and UAP health insurance with 0% co-pay from
  employees
• Work
  Monday through Friday with additional compensation for work on Saturday if
  needed
• Field-based:
  must be willing to work in any of GiveDirectly’s locations
• Allowances
  provided as needed for travel, airtime, or other reasons.
• Employment
  is subject to police clearance checks