AB Bank Rwanda Limited,Head of Digital Finance Jobs in Rwanda

ther facilitate the growth of our client
base and branch network we are now seeking motivated professionals to join us.
With this in mind, applicants will need to demonstrate willingness to:

– find solutions for challenges in a changing market and work environment
– contribute to the growth of the bank
– understanding excellent customer service

We are now seeking staff for the following position:

Job Description
Job Title: Head: Digital Finance Department: Banking Services/ Operations
Reports to: Chief Operations Officer (COO) Location: Head Office

Project Planning
– Develop a strategic approach and overall plan for future digital finance
channels and products.
– Develop and propose new digital finance products and services in coordination
with stakeholders.
– Develop Business Plan and Implementation Plan, Scoping and Business
Requirement Documents together with the Management Team, Access Microfinance
Holding AG and other stakeholders for selected alternative delivery channels.
– Develop profitability models for each delivery channel and prepare periodic
profit and loss estimates.
– Conduct due diligence and vendor selection for all digital finance banking
related activities.
– Prepare a detailed departmental budget and monitoring tools to keep track of
key performance indicators.
– Ensure security and compliance requirements are built in every delivery
channel in liaison with information security and IT to minimize fraud.
– Adhere to the policy and procedures of the department, and make
recommendations for necessary adjustments in accordance to the new digital
finance products and services.
– Secure of an effective performance appraisal and motivation system for the
staff in the department.
– Keep close control on Know Your Customer (KYC) and Anti-Money Laundering
(AML) and Combating Financial Terrorism (CFT) issues as well as compliance with
national and international regulations.
– Work towards the overall objectives of the bank and align the departmental
strategies accordingly.
– Secure all relevant permits from regulators.
Project Implementation
– Liaise with Access Microfinance Holding AG IT Solutions Team to ensure IT
readiness for the purposed digital finance products and services.
– Work closely with IT Team to facilitate a seamless integration of different
systems (core banking system, software vendor, and other stakeholders).
– Recruit and train all staff in the department, including IT support staff and
call-center staff.
– Continuous improvement in the internal policies and procedures of the
department to reflect the ongoing changes.
– Prepare marketing strategy and materials.
– Prepare and engage in the Change Management Process across the bank incl.
training and motivation of all relevant staff in HO and branches.
– Conduct Operational Acceptance Testing (OTA) in coordination with IT Teams
and other stakeholders.
– Prepare User Acceptance Testing (UAT) in coordination with relevant staff in
HO and branches.
– Roll out the digital finance products and services according to the
implementation plan and keep track of the performance using a project
management tool.
– Call center preparation and implementation.
Monitoring and Improvements
– Develop monitoring tools for the bank’s digital finance activities.
– Prepare and develop regular MIS reporting on the business development for
managing the business area effectively and reporting to management and stakeholders.
– Adapt and improve implemented solution as the need arises and learning and
technology facilitates.
– Review existing solutions, strategy, budgets and plans and evaluate, change,
adapt if necessary according to:
• Changing market environment;
• Changing customer behavior and needs;
• Changing customer target groups;
• Technological developments;
• Internal developments and strategic decisions; and
• Regulatory developments.
Results Expected to Achieve
– Develop a digital finance strategy.
– Develop digital finance products and services.
– Develop policies and procedures for the department.
– Meet the KPIs set together with multiparty stakeholders of the project.
– Liaise with external stakeholders and technical assistance providers and
report on a regular base.
– Supervise training and development of the staff in the department.Ensure
viable internal control systems and compliance with laws and other norms of
state authorities, and bank’s internal policies and procedures.
Education and Qualifications
– Preferably a post graduate degree in Business, IT or related discipline from
a recognized institution.
– Requires a minimum 3 years of experience managing digital finance products
and services in a bank. Must have a direct work experience in consumer transaction
banking.
– Excellent verbal, written and interpersonal communication skills in
Kinyarwanda and English, paired with organizational and time management skills.
– Able to Interpret corporate vision & understanding how individual
deliverables impact corporate and market objectives
– At least 2-years of project management experience.
– Good negotiating & analytic skills.
– Customer centric & service quality attitude.
– Accuracy and commitment to meet deadlines.
– Ability to adapt to a changing environment.
– Business development drive and knowledge with keen strategic vision.
Interested candidates should send ONLY :
– Letter of Interest
– CV
– Copy of academic qualifications

to abr-recruiting@abbank.rw, not later than 7th October 2016.

NOTE: Please state the POSITION in the subject of the email.